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WernerVermelis-5761 avatar image
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WernerVermelis-5761 asked LimitlessTechnology-2700 answered

Outlook cannot open saved emails after closing them (from saved location on harddrive)

We save a lot of mails outside Outlook (2013) into folders on a harddrive (in the network based on Server 2012) where it is easy to find later for archiving. Since a while we have the problem that i we locate these saved mails and open them, that we cannot open them anymore after closing this mail. The only thing that works is shutdown Outlook and start it again. Then we can read the mail again. But after closing it we get the same problem again that the file cannot be opened anymore because it is already openend or you do not have the accessrights ?!

Has someone seen this problem before?

office-outlook-itprowindows-10-securitywindows-server-2012
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JeffYang-MSFT avatar image
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JeffYang-MSFT answered WernerVermelis-5761 commented

Hi @WernerVermelis-5761,

Is this a problem that has only recently occurred? Can everything work fine before?

Does this issue only happen to the message files stored in the network based path? To further confirm if your issue is related to your Outlook desktop client, it is suggested for you to try to save the same email messages to other local locations(desktop of your Windows server for example) and see if this issue has any difference.

I did similar tests in my environment and it could work fine when saving Outlook emails to the desktop of Windows server. Have not been able to test about network based path yet since lack of conditions.

If you have any update about this issue, please feel free to post back.


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Hello @JeffYang-MSFT , I have just tried it and the problem is the same when saved to the local desktop. So it makes no difference if the mail is on the local system or on a network drive. I also tried with different accounts and computers. They all have the same problem. They all work with a Office 365 account with Outlook 2013 on the computers.

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered WernerVermelis-5761 commented

Hi @WernerVermelis-5761,

Thanks for your reply and update.

In order to exclude version-related issues, please make sure you have upgraded your Outlook and Windows to the latest version.

In the past few days, I did lots of search and tests about your issue, but still could not reproduce the same issue in my environment. According to your description, seems that you first opened your Outlook desktop client and then tried double clicking to open those test emails, and then the issue would exist after reopening those emails, right?

If this is your case, considering that multiple devices in your organization have the same issue, sounds like there might be something (these devices both have) which still keeps occupying those test emails after you closed them:

  1. As I know, there could be some add-ins in your Outlook client that cause this issue, so it is suggested to firstly start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and then do the same tests to see if the issue has any difference.

  2. Antivirus software programs and other third-party programs might cause similar issues like this. In order to confirm this, if possible, it is suggested for you to select one problematic device, start in safe mode in Windows 10 and only run Outlook desktop client to test about this issue to see if the issue still continues.

  3. Besides, according to my tests, we can also open local email messages when Outlook is not running. So, please just try to exit your Outlook and open those test emails directly to see if it could work fine.

Any update, please feel free to post back.

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Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Hello @JeffYang-MSFT ,

Sorry for the delay, i had to change some things and run some tests. I found out that Outlook in safe-mode does work normally. Also when Outlook is closed we are able to open the mails. When it is opened in safe-mode it is possible to open and close the saved emails from the harddrive/desktop etc too without any problems. So what do you suggest i have to do to solve the problem so we can open mails in 'normal' Outlook mode?

Best regards and thanx for your feedback/help!

Werner

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JeffYang-MSFT avatar image
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JeffYang-MSFT answered

Hi @WernerVermelis-5761,

Thanks for your reply.

Outlook safe mode is a feature that lets the Outlook program launch with a limited set of features and no extensions to help you troubleshoot issues. And compared with normal mode, there are multiple settings which are disabled in safe mode:

  1. COM add-in is not loaded

  2. Reading pane is disabled

  3. Customized view settings(including Toolbars, Ribbons, Navigation Pane and so on)

  4. Part of Outlook related registry settings

In order to troubleshoot these factors, you could try the steps mentioned in this article: Outlook security mode related issues.(Sorry that have not found English version of this document.)

Hope this can be helpful.


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RyanDaly-5442 avatar image
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RyanDaly-5442 answered

Hi did you manage to find a solution to this issue? I'm having the same issue currently @WernerVermelis-5761

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WalterKempel-7615 avatar image
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WalterKempel-7615 answered WalterKempel-7615 published

Sometimes these filelock are caused by Addins like Adobe Acrobat.
have you checked through these?

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @WernerVermelis-5761

I would like to suggest you to check below Troubleshooting steps.

  1. Please open those email from OWA (webmail) if you are able to see them.

  2. Disable any Antivirus program for Temporary.

  3. Click on start ->run -> type outlook.exe /safe

  4. Cleanup below Folders and reboot your PC.

      %USERPROFILE%\AppData\Local\Temp   
        C:\Windows\Temp
    

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