question

HussainAzizHassanSalehACCESS-1278 avatar image
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HussainAzizHassanSalehACCESS-1278 asked BradB-5015 commented

Feature updates 2004/20H2 not downloading, SCCM showing compliant while its not.

SCCM Version : 2006
SCCM Client Version: 5.00.9012.1020

feature updates are not even downloading on client machines, nothing new on SoftwareDistribution's download folder. SCCM showing compliant while its not.
I can push applications and regular updates. I'm trying to update from 1909 to 2004 or 20H2 but its not happening. I'm using the (windows 10 servicing) option to push the feature update. I downloaded the feature update from windows 10 servicing, example "Feature update to Windows 10 (business editions), version 20H2, en-us x64" deployed to a collection, run software update evaluation cycle, checked the logs, WUAHandler.log showing "Successfully completed scan" but nothing is getting downloaded to SoftwareDistribution.

I reinstalled the SCCM Client, deleted policy.pol, disabled antivirus, reset windows update, deleted everything in SoftwareDistribution folder, updated SSU, checked WSUS pool if its is not stopped, downloaded different versions of the feature update (business edition, consumer edition, enablement package.) with no luck...

I'm not seeing any serious error on the logs the below is the log of wuhandler.log

WUAHandler.log

Its a WSUS Update Source type ({1EB5C67B-6E5A-4CD5-8126-419EF228229E}), adding it. WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Device is not MDM enrolled yet. All workloads are managed by SCCM. WUAHandler 11/22/2020 10:25:09 PM 13488 (0x34B0)
SourceManager::GetIsWUfBEnabled - There is no Windows Update for Business settings assignment. Windows Update for Business is not enabled through ConfigMgr WUAHandler 11/22/2020 10:25:09 PM 13488 (0x34B0)
Existing WUA Managed server was already set (http://XXXX.XXXX.com:8530), skipping Group Policy registration. WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Added Update Source ({1EB5C67B-6E5A-4CD5-8126-419EF228229E}) of content type: 2 WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Scan results will include all superseded updates. WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Search Criteria is (DeploymentAction= AND Type='Software') OR (DeploymentAction= AND Type='Driver') WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Async searching of updates using WUAgent started. WUAHandler 11/22/2020 10:25:09 PM 12748 (0x31CC)
Async searching completed. WUAHandler 11/22/2020 10:25:13 PM 8936 (0x22E8)
Successfully completed scan. WUAHandler 11/22/2020 10:25:13 PM 12748 (0x31CC)


Appreciate you help.





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AllenLiu-MSFT avatar image
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AllenLiu-MSFT answered

@HussainAzizHassanSalehACCESS-1278
Thank you for posting in Microsoft Q&A forum.
When you check all windows 10 updates, can you see any device is required for the 20H2 update? Can you give me a screenshot?
And where do you see the compliant status?
41746-2.jpg


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HussainAzizHassanSalehACCESS-1278 avatar image
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HussainAzizHassanSalehACCESS-1278 answered AllenLiu-MSFT commented

Hi @AllenLiu-MSFT

I can see the en-us x64, one required.

41822-155.png


checking compliance from Deployment Status as below:


41823-166.png





155.png (180.6 KiB)
166.png (60.2 KiB)
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For the one required update, we can click "View Required" to see which one device need this update, have you tried to deploy the update to this device?
And what is the actual OS version of the device PCSL-297?
41800-3.jpg


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HussainAzizHassanSalehACCESS-1278 avatar image
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HussainAzizHassanSalehACCESS-1278 answered AllenLiu-MSFT commented

Yes, I have deployed to this device, its not showing in required. The OS version for PCSL-297 is windows 10 pro 1909. We have a policy that all 1909 should be updated to 2004 or 20H2.
Is it not going to upgrade if its not showing as required and how can we make it "Required".

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Did this update show up in client software center?
You may check UpdatesDeployment.log and UpdatesHandler.log for more details.

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HussainAzizHassanSalehACCESS-1278 avatar image
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HussainAzizHassanSalehACCESS-1278 answered AllenLiu-MSFT commented

no, it didn't show up in the software center, I checked the UpdatesDeployment.log and UpdatesHandler.log I'm not able to find something useful.




UpdateDeployment.log

Message received: '<?xml version='1.0' ?><SoftwareUpdatesMessage MessageType='EvaluateAssignments'><UseCachedResults>True</UseCachedResults></SoftwareUpdatesMessage>' UpdatesDeploymentAgent 11/22/2020 10:24:59 PM 9044 (0x2354)
Assignment {4AACFED5-33B3-4A37-8996-FE790DC7850B} has total CI = 2 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {DC057565-B564-4451-A5CA-02CE7CD9C195} has total CI = 2 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {8B02B242-C9A0-430E-A323-96EA18EB00F2} has total CI = 6 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {6D9343EB-E3AC-46B3-926D-B31629CE6A50} has total CI = 1 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {17A59FAB-98DF-498E-8A2A-9F0F0E627DD2} has total CI = 1 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {F82AAADB-1731-4AF8-AB87-C7F881DB7977} has total CI = 4 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Assignment {07822D16-BEBE-418B-85B2-6B1A2D2E0CA0} has total CI = 2 UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Detection job ({ADC909E0-E5E3-4F5A-ABE6-37DDF0F257D7}) started for assignment ({4AACFED5-33B3-4A37-8996-FE790DC7850B}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({4AACFED5-33B3-4A37-8996-FE790DC7850B}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Detection job ({5A0776A2-6ACE-474C-B11E-651760D757AC}) started for assignment ({DC057565-B564-4451-A5CA-02CE7CD9C195}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({DC057565-B564-4451-A5CA-02CE7CD9C195}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Detection job ({F97E9CC1-AA9D-4CA1-8419-5AC9D227478F}) started for assignment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
DetectJob completion received for assignment ({4AACFED5-33B3-4A37-8996-FE790DC7850B}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 5608 (0x15E8)
Detection job ({0383CD7C-61BC-4798-B3BC-302362A96466}) started for assignment ({6D9343EB-E3AC-46B3-926D-B31629CE6A50}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_c723d22f-c1f5-4e53-973c-5991b24ddd48) added to the targeted list of deployment ({4AACFED5-33B3-4A37-8996-FE790DC7850B}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 5608 (0x15E8)
Started evaluation for assignment ({6D9343EB-E3AC-46B3-926D-B31629CE6A50}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_b2b4e1dd-97d2-4352-b3c6-e8b8ceefeeea) added to the targeted list of deployment ({4AACFED5-33B3-4A37-8996-FE790DC7850B}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 5608 (0x15E8)
DetectJob completion received for assignment ({DC057565-B564-4451-A5CA-02CE7CD9C195}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 10500 (0x2904)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_a02f1a9e-1925-478d-b706-e3c147c0a16c) added to the targeted list of deployment ({DC057565-B564-4451-A5CA-02CE7CD9C195}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 10500 (0x2904)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_d6073ce0-e5b9-4059-8bc9-76e300e54896) added to the targeted list of deployment ({DC057565-B564-4451-A5CA-02CE7CD9C195}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 10500 (0x2904)
DetectJob completion received for assignment ({6D9343EB-E3AC-46B3-926D-B31629CE6A50}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 8988 (0x231C)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_4bc3ccc3-fcb0-4bbd-a2a5-cbbd40369d41) added to the targeted list of deployment ({6D9343EB-E3AC-46B3-926D-B31629CE6A50}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 8988 (0x231C)
DetectJob completion received for assignment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_b0a743d6-025a-4ca4-a998-b019a5b176f3) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_3d6be63f-cc33-4071-a510-8810e902560d) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_454bebbc-d20d-4ac1-953e-52d57054d474) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_7f9dc7dd-e107-4cde-a5c9-c82424dc0188) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_12d4f3e2-1a12-4563-978b-96b1b621df36) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_ef3c0d60-f075-491f-ab20-ff1bb0e516cd) added to the targeted list of deployment ({8B02B242-C9A0-430E-A323-96EA18EB00F2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Detection job ({DD3A62CD-7288-465B-8BF7-A092FF818624}) started for assignment ({17A59FAB-98DF-498E-8A2A-9F0F0E627DD2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({17A59FAB-98DF-498E-8A2A-9F0F0E627DD2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Detection job ({E2673918-6DBF-42AA-8A1F-F55E6CA7C92C}) started for assignment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Detection job ({30A9FFD1-18AF-46BF-A35C-A98DAE910FF3}) started for assignment ({07822D16-BEBE-418B-85B2-6B1A2D2E0CA0}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Started evaluation for assignment ({07822D16-BEBE-418B-85B2-6B1A2D2E0CA0}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
Evaluation initiated for (7) assignments. UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 9044 (0x2354)
DetectJob completion received for assignment ({17A59FAB-98DF-498E-8A2A-9F0F0E627DD2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_545899c1-634b-4d69-b027-ed83fe681c2c) added to the targeted list of deployment ({17A59FAB-98DF-498E-8A2A-9F0F0E627DD2}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
DetectJob completion received for assignment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 12748 (0x31CC)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_6f10bf5f-a2d9-4347-b884-4f91fe910502) added to the targeted list of deployment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 12748 (0x31CC)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_453d70cd-549e-4072-b3a5-62cb92b704ff) added to the targeted list of deployment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 12748 (0x31CC)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_4bc3ccc3-fcb0-4bbd-a2a5-cbbd40369d41) added to the targeted list of deployment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 12748 (0x31CC)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_531a1f25-fc4f-4ead-8578-7ee7fd656983) added to the targeted list of deployment ({F82AAADB-1731-4AF8-AB87-C7F881DB7977}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 12748 (0x31CC)
DetectJob completion received for assignment ({07822D16-BEBE-418B-85B2-6B1A2D2E0CA0}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_c723d22f-c1f5-4e53-973c-5991b24ddd48) added to the targeted list of deployment ({07822D16-BEBE-418B-85B2-6B1A2D2E0CA0}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
Update (Site_1EB5C67B-6E5A-4CD5-8126-419EF228229E/SUM_b2b4e1dd-97d2-4352-b3c6-e8b8ceefeeea) added to the targeted list of deployment ({07822D16-BEBE-418B-85B2-6B1A2D2E0CA0}) UpdatesDeploymentAgent 11/22/2020 10:25:00 PM 13252 (0x33C4)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 11/22/2020 10:27:01 PM 2288 (0x08F0)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 11/22/2020 11:03:44 PM 2288 (0x08F0)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 11/22/2020 11:03:44 PM 2288 (0x08F0)
EnumerateUpdates for action (UpdateActionInstall) - Total actionable updates = 0 UpdatesDeploymentAgent 11/22/2020 11:03:46 PM 2288 (0x08F0)



UpdateHandler.log

Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:22:00 PM 5608 (0x15E8)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:22:00 PM 5608 (0x15E8)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:22:00 PM 9044 (0x2354)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 10500 (0x2904)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 13252 (0x33C4)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 10500 (0x2904)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 5608 (0x15E8)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 13252 (0x33C4)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 5608 (0x15E8)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 8988 (0x231C)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 13252 (0x33C4)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 8988 (0x231C)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 8852 (0x2294)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 13252 (0x33C4)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 8988 (0x231C)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 9984 (0x2700)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 9984 (0x2700)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 12748 (0x31CC)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 12748 (0x31CC)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 10:25:00 PM 9984 (0x2700)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 12748 (0x31CC)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 9044 (0x2354)
Successfully initiated scan. UpdatesHandler 11/22/2020 10:25:00 PM 9984 (0x2700)
Updates scan completion received, result = 0x0. UpdatesHandler 11/22/2020 10:25:00 PM 9044 (0x2354)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 11:04:31 PM 12748 (0x31CC)
Initiating updates scan for checking applicability. UpdatesHandler 11/22/2020 11:04:31 PM 13996 (0x36AC)



· 1
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Please refer to below article to Upgrade SCCM Client to latest version or Send Status Message from client machine to see if it helps:
https://www.walshamsolutions.com/sccm-windows-10-feature-update-showing-as-compliant-when-not-installed

0 Votes 0 ·
RonMiller-9051 avatar image
0 Votes"
RonMiller-9051 answered BradB-5015 commented

I am having this same issue when using the Windows 10 Servicing for deploying the Feature update from 2004 to 20H2. First time using this method and a few machines were successful with the process. All installed the April monthly updates as normal through SCCM\Software Center, when it comes to the 20H2 they show show as Compliant while on 2004.

Reviewed previous link and this is also happening for me on up to date Client Versions.

· 3
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I am also experiencing this with 20H2 deployment. In my case, we are upgrading devices from 1809. Update does not show up in software center on the client even when deployed as available. In SCCM - monitoring - deployment, the computer devices shows up as complaint when it is not. I also noticed when you right click on the device and select more details, the software update tab is blank.
96723-image.png

On a system that did run the update, it shows this:
96705-image.png

Any help is appreciated!


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image.png (24.8 KiB)
image.png (50.6 KiB)

Experiencing the same exact issue here, trying to run feature update to 20H2. Only happens to my 2004 clients, some of which are lagging behind on CUs. Edition and languages are correct. Running latest SCCM build...bug?

0 Votes 0 ·

I think I figured my problem out. Check in the WIndows 10 servicing - all windows 10 updates area. Search for 20H2. I discovered that I had a small handful of computers showing they required the consumer version of the update instead of the enterprise version!

I dug into the why for this and the answer that I came up with was that those systems all were not activated via KMS any longer. What I think happened, is that for whatever reason, they failed to activate on KMS and dropped out. Then, they ended up activated with the digital license through the BIOS. This change in activation makes them consumer versions. I just re-activated with KMS, and ran the SCCM actions and now most of the systems all are reporting correctly and showing the update.

Hope that helps. Let me know if I can provide any more details for you.

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HussainAzizHassanSalehACCESS-1278 avatar image
0 Votes"
HussainAzizHassanSalehACCESS-1278 answered BradB-5015 commented

Hi,

check if the updates are required. For me the problem was the downloaded update version was either different language or different edition.

For example: the 20H2 update downloaded is en-us and pushed to a client having 1909 en-gb or the downloaded is business edition but the client needs to be upgraded is consumer edition. If there is a mismatch between editions or languages it will not show as required. and if you forcefully pushed the update it will not update. However, it will show as compliant.

Another thing, sometimes antivirus blocks the installation even if its required. the update will be accepted then downloaded by the client. after that, the installation will be blocked by the antivirus to check if something is blocking you can use setupdiag https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag


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Thanks so much for your reply! It put me on the right path! I discovered that 5 clients were showing the consumer edition was required and I think I have tracked that back to KMS vs digital license activation. Thanks for the assist on this, I really appreciate the idea!

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