question

ZeRuWang-7042 avatar image
3 Votes"
ZeRuWang-7042 asked TristanL-6086 answered

Clarity - heatmap and recording not showing css styles

I am using Clarity against my sites, but under the Clarity heatmap and recordings, they are only showing HTML contents but not CSS styles.
I can see CSS styles loaded when browsing sites, so I am pretty sure this is not the problem with CSS.

Any ideas on possible reasons?

not-supported
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

KenyiRuiz-9826 avatar image
0 Votes"
KenyiRuiz-9826 answered ZeRuWang-7042 commented

I have the same problem here, your site is load over https?

· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

yes, and are you using relative path to load css files? If yes, you can use absolute path like https:serveraddress/path/to/css, this solved my issue.

0 Votes 0 ·

my site image also not showing..
do we need to use absolute path on both css and images?

0 Votes 0 ·

yes

0 Votes 0 ·
TristanL-6086 avatar image
0 Votes"
TristanL-6086 answered

Same probleme here with multiple sites.

The CSS file is not being loaded in Clarity and recordings look like this:
106445-image.png




Does someone have any suggestions? I tried different privacy level settings but this didn't affect the problem.


image.png (17.5 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.