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dwightwelsh-7773 avatar image
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dwightwelsh-7773 asked ·

MS Teams Camera Issue

Hi All,
I am using MS Teams on Windows 7 and when I try to use the camera (USB External Camera)
the camera will come on for a few seconds and then goes back off.

Any Ideas as to how I can fix it??

Again this is in Windows 7 & Not Windows 10.

I have seen many posts that were supposed to be for windows 7, but the guidance and instructions was for Windows 10 and not 7. :)

office-teams-windows-itprowindows-7-application-hardware-compatibility
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi @dwightwelsh-7773

Does this issue persist all the time?

Does anyone else have the same issue in your oganization?

If you’re have trouble with the camera in Microsoft Teams, we have some suggestions for your reference.

Please make sure you have the latest Windows update and Teams app version installed. If you are using an external camera, try unplugging it and plugging it back in.

Besides, please make sure the settings for Camera Access for this device is turned on under Settings->Privacy -> Camera.

For more details about it, you can refer to:

https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade#:~:text=Open%20the%20%22Microsoft.com%22,Allow%20access%20to%20these%20devices.


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hi Jimmy Yang,
A couple things:
First it happens all the time,
Second: I have already tried unplugging it and even tried updating the driver for it.
Also I am using the teams App (yes the latest, because I just installed it last week) and not a browser.
I haven't tried using Teams in a browser window.

Thanks for the ideas.
But as I stated earlier, I am using windows 7 not 10 so the Guidance to go to Settings/ privacy/ Camera does not apply.
Now If you can guide me to where I can do that in Windows 7 that would be helpful :)

Thanks again.
IKE

0 Votes 0 ·

Hi @dwightwelsh-7773
It looks like there is no settings about the app camera permission on Windows 7.

In this case, please try to uninstall and reinstall the webcam software and drivers.

In addition, try checking your firewall / antivirus software to see if those blocking your webcam from working. You can also try restarting your computer in safe mode with networking to see if the webcam still works.

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SSengupta-4080 avatar image
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SSengupta-4080 answered ·

My camera isn't working in Teams



Here you will get some common instructions beside Win10

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