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KasapidisChristos-2291 avatar image
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KasapidisChristos-2291 asked KasapidisChristos-2291 commented

office 365 crash

Ηello,

I have office 365 to a windows 10 pro PC.
When I am trying to open a file or program (word, excel, outlook) crashes and ask me to open program in safe mode.
I cannot work. The outlook does not open at all. word and excel is useless as it crash.

office-word-itpro
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2 Answers

erinding-msft avatar image
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erinding-msft answered

@KasapidisChristos-2291

Please give a screenshot of the detailed error message.

I cannot work

<< Do you mean that you fail to open Office application in safe mode or safe mode do not work to this issue?
If you fail to open Office application in safe mode, did you follow the steps below?
Press Windows+R,
- For Excel: Type excel /safe, and click OK.
- For Outlook: Type outlook /safe, and click OK.
- For Word: Type winword /safe, and click OK.
- For PowerPoint: Type powerpnt /safe, and click OK.

If the problem still exists when open Office application in safe mode, please repair Office.

Besides, you could use the Microsoft Support and Recovery Assistant.
The Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365.

If possible, maybe you could create a new Microsoft account to have a test.

Regards,
Erin

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SethWH avatar image
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SethWH answered KasapidisChristos-2291 commented

First try to reboot the computer. If that doesn't work, a repair might resolve it:

repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b



Has your computer recently updated?

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KasapidisChristos-2291 avatar image KasapidisChristos-2291 ·

Reboot didn't work
Reinstall didn't work
Repair didn't work
Yes udate 2 or 3 times after the problem starts
I tried to run a previous version of windows before update didn't work

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