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AhmedAshraf-3935 avatar image
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AhmedAshraf-3935 asked JesperTerp-3693 published

MY LENOVO LAPTOP TOUCH SCREEN IS NOT WORKING.

Hello there, I'm facing a problem with my laptop touch screen I have been trying to fix it but I couldn't.. when searched on google for answers it showed me that I have to go to device manager in control panel then choose human interface devices. but when I click on touch screen It shows me that the device is working, but in fact it's not working at all! I hope you can help me solve this problem

windows-10-hardware-performance
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no amount of removing the driver or disabling or enabling has helped mine to work again ever. :O

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i have the same problem, nothing is working idk why!! its just so sad

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CarlFan-MSFT avatar image
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CarlFan-MSFT answered earlwer-4215 published

Hi,
Few methods may helpful to troubleshoot this issue.
1.After open Device Manager, under Human Interface Devices section find HID-compliant touch screen. Right click it disable and then re-enable.
2.Go to Settings > Update & Security > Troubleshoot > launch the Hardware and Devices Troubleshooter. Check if it could fix.
3.According to your machine model, go to lenovo's official website to download Touch Screen Driver to reinstall.
4. Is this a new problem recently? Check for update if some security updates need to be installed. This could update Windows OS version and system files.
5.Contact Lenovo support to test if it is related to hardware.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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The disable / enable worked for me, on a Lenovo W510.
The problem is that the touchscreen will stop frequently, so even if I disable / enable, something else happens and it stops working...

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SSengupta-4080 avatar image
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SSengupta-4080 answered

Related Microsoft reference:

What to try if your touchscreen doesn't work


Open Device Manager.


Find the Touch screen driver under Mice and Other Pointing Devices > USB Touchscreen Controller.

Uninstall the driver and check the Delete the driver software for this device box. Restart the computer.

If the feature is still not back, open Device Manager -> Human Interface Devices. Right-click HID compliant touch screen, then uninstall. When you restart the PC, it will reinstall.

If you cannot locate a USB Touchscreen Controller(A111), look for a USB Root Hub (xHCI) option under USB Controllers or Universal Serial Bus. If labeled as disabled (a faded or lighter shade of gray), then right-click the option and select enable. Check to see if that brings the touch screen back.

If the previous steps do not work, contact Lenovo service center for further assistance and diagnosis.


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FlavianDiethelm-6650 avatar image
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FlavianDiethelm-6650 answered MommaZ-9898 published

I had that problem to. My solution was a SFC scan. I don't know how long this works, since I have done it recently but there are more possible fixes for that. (Refer to link below)

To run a SFC scan do as follows:
1. Open CMD (just typing in Windows search bar) and run it as admin.
2. Type: "SFC/scannow"
3. Restart your PC
What this does is, it removes and repairs broken registry-keys and creates a log of what it has done (maybe useful for tech support) in "C:\Windows\Logs\CBS".

If this doesn't work, maybe take a look at:
https://e-methodstechnologies.com/fix-lenovo-touch-screen-not-working/

Let me know if you had success.

LG Flavian

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The SFC scan worked for me, thanks Flavian

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It worked for me too! Thank you so much!

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CarlJames-7324 avatar image
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CarlJames-7324 answered JesperTerp-3693 published

I had a similar problem with an old Lenovo Miix 300-10IBY. The touchscreen worked in recovery and BIOS/UEFI but not in Windows. Also, the touchscreen, battery, sound and some HIDs were missing from Device Manager. The gyro's weren't working either along with a few other bits and pieces.

In my case, it was the Intel® Processor I/O Controller Driver for Windows 8.1* for Intel® NUC which can be found at the link below. I know it's for Windows 8.1 rather than 10 but after a reboot, everything came back for me.

I had a slight issue with the touchscreen 90° offset which needed to be fixed in the registry but this brought everything back. The file can be found here - Intel-Processor-I-O-Controller-Driver-for-Windows-8-1-for-Intel-NUC


Hope this helps!!

Carl...

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This is the only thing that worked for me. Thanks!

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Carl, you sir are a hero! I tried everything... Windows reinstall (twice), installed MANY drivers... and this fixed everything! Legend!

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(Im still using a Miix-300, lol!)

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You are a HERO works great. Finaly.

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TonterHonter-4924 avatar image
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TonterHonter-4924 answered

Thank you, Carl!!
I was about to give up trying to fix it :)

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VigneshDevendran-3510 avatar image
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VigneshDevendran-3510 answered

Whenever we have a problem, there are two possibilities of problems - hardware & software.

  1. SOFTWARE PROBLEM

    Open device manager & navigate to the driver related to touch screen.
    Then first try troubleshooting the driver.
    Then update driver and try using your touch screen once.
    This should be able to fix it, if doesn't then please try to roll back the driver.
    Next is to run sfc /scannow command. Simply type 'sfc /scannow' in search and execute this command as Admin.


  2. HARDWARE PROBLEM
    We can do nothing by ourselves for a hardware problem. Please take the laptop to Lenovo service center for possible repairs.


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