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kollipara-5296 avatar image
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kollipara-5296 asked HenriqueBelotto-5093 published

Custom Email Verification not working after configured Incorrect attempts Azure B2C

We have used link http://social.msdn.microsoft.com/Forums/en-US/WindowsAzureAD/thread/3e95c0c2-d110-4e77-b8a7-139a to use send grid for sending email verification codes.

We are observing as issue as below.

1) Click on the forgotten password link in sign in page
2) Enter the email address and get the code by clicking the send code button.
3) Enter the wrong code and click verify code button - replicate this step for more than 3 times.
4) Observe the error message "You have entered wrong code"
5) Observe the error message "You have exceeded the number of limit…"
6) Click on the send new code button and get the new code.
7) Enter the new code and click verify code button and observe the page.

After done with the wrong code multiple times, user tried to verify with the correct code which is received newly by clicking the send new code button and getting the error message "You have exceeded the number of limit...".

azure-ad-b2c
· 6
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Hi, we are looking into your issue and will update you shortly!

0 Votes 0 ·

Thanks for Acknowledgement, Also an update that i don't see this issue with default Email provider available in B2C.

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Team, Just checking if there is any update on reported item

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Hi, we are still awaiting a response from the product group but the issue has been noticed. I don't have an ETA but it shouldn't be much longer.

Best,
James

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Any fix regarding this issue?

It's April and I still have this issue
(using urn:com:microsoft:aad:b2c:elements:contract:selfasserted:2.1.4)

0 Votes 0 ·

Any fix regarding this issue?

It's April and I still have this issue
(using urn:com:microsoft:aad:b2c:elements:contract:selfasserted:2.1.4)

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yoelhor avatar image
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yoelhor answered yoelhor edited

You use the OTP technical profile NumRetryAttempts, NumCodeGenerationAttempts and ReuseSameCode metadata. Check this link for more information how to configure the code validation

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MadhavanKarthikCognizant-4545 avatar image
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MadhavanKarthikCognizant-4545 answered MadhavanKarthikCognizant-4545 published

@yoelhor Yes we have modified the Metadata from

<Metadata>
<Item Key="Operation">GenerateCode</Item>
<Item Key="CodeExpirationInSeconds">1200</Item>
<Item Key="CodeLength">6</Item>
<Item Key="CharacterSet">0-9</Item>
<Item Key="ReuseSameCode">true</Item>
<Item Key="MaxNumAttempts">5</Item>
</Metadata>

to

<Metadata>
<Item Key="Operation">GenerateCode</Item>
<Item Key="CodeExpirationInSeconds">1200</Item>
<Item Key="CodeLength">6</Item>
<Item Key="CharacterSet">0-9</Item>
<Item Key="NumRetryAttempts">5</Item>
<Item Key="NumCodeGenerationAttempts">15</Item>
<Item Key="ReuseSameCode">false</Item>
</Metadata>

but still we are facing the same issue .

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yoelhor avatar image
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yoelhor answered

Thanks for letting me know, I'm checking this issue and will keep you posted

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MadhavanKarthikCognizant-4545 avatar image
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MadhavanKarthikCognizant-4545 answered

@yoelhor Any updates on reported item.

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HogewoningJaco-2998 avatar image
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HogewoningJaco-2998 answered HogewoningJaco-2998 published

@yoelhor We face the same problem. So we hope there is an update on this item.

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MadhavanKarthikCognizant-4545 avatar image
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MadhavanKarthikCognizant-4545 answered

Team, Just checking if there is any update on reported item.

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MadhavanKarthikCognizant-4545 avatar image
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MadhavanKarthikCognizant-4545 answered

@yoelhor Can you please check and provide the updates for the above reported items.

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