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TafadzwaMukorombindo-5955 avatar image
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TafadzwaMukorombindo-5955 asked SumanthMarigowda-MSFT answered

Storsimple reset to Factory Default error

Hi



Has anyone out there had an issue with resetting a StorSimple Device to factory default?



We were using the device on Azure but needed to move it to a different subscription. We followed the process on the Microsoft pages:

https://docs.microsoft.com/en-us/azure/storsimple/storsimple-8000-deactivate-and-delete-device

and on this post:

https://superwidgets.wordpress.com/2016/01/12/storsimple-8k-series-factory-reset/



However, we are getting the following error on the reset:



The factory reset operation on this version of factory default image is not supported. Contact Microsoft Support for assistance.



Any Ideas? I'm happy to provide more details and screen dumps regarding the state of the device.



Many thanks

Taf


azure-storsimple
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1 Answer

SumanthMarigowda-MSFT avatar image
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SumanthMarigowda-MSFT answered

@TafadzwaMukorombindo-5955 Based on the error message I would recommend you to contact support, so If you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support. In this case, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread as well as your subscription ID? Please mention "ATTN subm" in the subject field. Thank you for your cooperation on this matter and look forward to your reply.

Kindly let us know if the above helps or you need further assistance on this issue.

Please don’t forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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