question

XXXXXXXX-9446 avatar image
0 Votes"
XXXXXXXX-9446 asked ·

Sound problems

When you switch the audio output device, the sound continues to be output from the headphones while the system sounds are output from the monitor. Although before everything was fine before reinstalling Windows

windows-10-hardware-performance
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

KapilArya avatar image
0 Votes"
KapilArya answered ·

Hello,

Please run Playing Audio troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. Let us know what it reports back.

Regards.

· Share
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SSengupta-4080 avatar image
0 Votes"
SSengupta-4080 answered ·

I shall suggest you to update the audio driver.
Open the Sound settings and check the output.

Microsoft ref:
Fix sound problems in Windows 10


· Share
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

XXXXXXXX-9446 avatar image
0 Votes"
XXXXXXXX-9446 answered ·

By the way, if I disconnect the headphones from the jack, the sound will be output from the monitor. It's just that before I didn't even have to pull it out, I just switched and the sound was output normally.

· 2 · Share
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,
What was the result after running Audio troubleshooter?
So we could work on when the root cause were reported.
Also try the offical artical suggested above,
Please feel free to let us know if you need further assistance.

0 Votes 0 ·

Hi, @XXXXXXXX-9446
We have not heard from you in a couple of days. Please post back at your convenience if we can assist further
If any reply is useful for you, please accept it as answer.
Best Regards.

0 Votes 0 ·