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XXXXXXXX-9446 avatar image
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XXXXXXXX-9446 asked ·

Sound problems

When you switch the audio output device, the sound continues to be output from the headphones while the system sounds are output from the monitor. Although before everything was fine before reinstalling Windows

windows-10-hardware-performance
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3 Answers

KapilArya avatar image
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KapilArya answered ·

Hello,

Please run Playing Audio troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. Let us know what it reports back.

Regards.

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SSengupta-4080 avatar image
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SSengupta-4080 answered ·

I shall suggest you to update the audio driver.
Open the Sound settings and check the output.

Microsoft ref:
Fix sound problems in Windows 10


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XXXXXXXX-9446 answered ·

By the way, if I disconnect the headphones from the jack, the sound will be output from the monitor. It's just that before I didn't even have to pull it out, I just switched and the sound was output normally.

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DaleKudusi-MSFT avatar image DaleKudusi-MSFT ·

Hi,
What was the result after running Audio troubleshooter?
So we could work on when the root cause were reported.
Also try the offical artical suggested above,
Please feel free to let us know if you need further assistance.

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DaleKudusi-MSFT avatar image DaleKudusi-MSFT ·

Hi, @XXXXXXXX-9446
We have not heard from you in a couple of days. Please post back at your convenience if we can assist further
If any reply is useful for you, please accept it as answer.
Best Regards.

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