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Tokimemofan-7192 avatar image
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Tokimemofan-7192 asked Tokimemofan-7192 answered

Apple Airpods on Surface Pro 4 disconnecting

After between 10 and 30 minutes of playing music the sound cuts out until I manually disconnect and reconnect them or stop and restart playback. Seems to be a Bluetooth power save related problem however the usual workarounds no longer function as of the 2004 update.

windows-10-general
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DSPatrick avatar image
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DSPatrick answered

Might also try them over here.
https://answers.microsoft.com/en-us/surface/forum/surfpro4

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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

As you mentioned, you have tried the usual workarounds. Do you mean, you have tried to turn off the power save mode and also reset the Airpods and reconnect it?

Device manager -> Bluetooth -> (Your Generic Bluetooth device ) Mine Intel(R) Wireless Bluetooth(R) -> Right Click -> Properties -> Power Management Tab-> Untick "Allow the computer to turn off this device to save power"
Device manager -> Human Interface Devices-> AirPods Audio/Video Remote Control HID/AirPods Hands-Free Call Control HID/Bluetooth Low Energy GATT compliant HID device -> Right Click -> Properties -> Power Management Tab-> Untick "Allow the computer to turn off this device to save power"

Reset Airpods: https://support.apple.com/en-sg/HT209463

Thanks.
Eleven


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Tokimemofan-7192 avatar image
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Tokimemofan-7192 answered

I tried resetting my airpods.
Allow the computer to turn off this device to save power doesn’t exist if Connected standby/modern standby is enabled.

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