question

CraigG-7713 avatar image
0 Votes"
CraigG-7713 asked saldana-msft edited

Office 365 Keeps Prompting me for Password/Trusted Plaform Module Has Malfunctioned

1) I keep being asked to log into my Microsoft365 Office account to access files.
2) At top of the office program I am opening, it says, "We can't upload or download your changes because your cached credentials have expired"
3)I keep keeping the erro, "Your computer's trusted platform modudle has malfunctioned; Error code: 80090016"

See many messages online about this, tried logging out of my user account; didn't try removing TPM from device manager.

I am only user on this computer- help is appreciated

43446-office-error.png


office-itpro
office-error.png (22.9 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

0 Answers