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PMcmullen-9903 avatar image
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PMcmullen-9903 asked ·

blocked from email & online form impossible to complete

I set up a secondary account originally to use as a separate email address to receive emails separate from my main account.

However due to this being an account I rarely use I have been blocked from my account due too incorrect passwords.

On trying to complete the online form to gain access back into my account to reset my password it became aware to me that you either needed to know your previous passwords (which I do not) and/or know the previous email addresses sent and the subject of these emails...

The problem is this email address has never been used too send any emails which appears to leave me with no options to recover my account and I need access to this for business reasons.

Please can anyone advise me on any alternatives or options I have to retrieve access to my account?

Many Thanks!

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1 Answer

DSPatrick avatar image
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DSPatrick answered ·

QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

https://answers.microsoft.com/en-us/outlook_com/forum/oemail


https://support.microsoft.com/en-us/help/12429


(please don't forget to mark helpful replies as answer)


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Thanks DSPatrick will try now to go to a more specific source I couldn't find a relavant tag but was actually trying to tag you lol how do I mark your response?

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Looks like you got it done, thank you

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