question

counterpoint-3758 avatar image
0 Votes"
counterpoint-3758 asked ·

Not able to connect to form recognizer backend

Hi, I am trying out the Form Recognizer Service. I followed the steps in the overview and I and getting the the error.

Analyze Failed: Cannot connect to form recognizer backend URL. Please make sure the network connection is good and specified endpoint is correct.

I am sure the endpoint and key is correct. Any idea?

Thanks



azure-form-recognizer
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Thanks for reaching out. Can you please share the endpoint or request url that resulted in this error? Thanks.

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The endpoint is https://demo-formrecognizer.cognitiveservices.azure.com/
I am trying to use the online Sample UI Tool at https://fott-preview.azurewebsites.net/.

Thanks

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1 Answer

GiftA-MSFT avatar image
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GiftA-MSFT answered ·

Thanks for the information. However, I'm not able to reproduce this issue. Using the sample tool, I'm able to run analysis successfully as shown below. Can you try a different browser and check your network connection?

46344-image.png



image.png (829.9 KiB)
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10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thanks for the reply, but I think there might a bug somewhere.
If I convert the image to PNG format it works. If the image is in JPEG format, I am still getting the network error.

1 Vote 1 ·

Tried with JPEG format as well but works fine. What region is your resource, I'd like to verify whether your region is impacted? Otherwise, this may be specific to your environment and you may have to submit a support request for further investigation.


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I'm getting this same error when I try to use a .pdf file. If I convert the same .pdf to a .png it works for some reason. Also using the sample FOTT labeling tool built from source on my local (2.1-preview.3-2cbf98b)

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