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BrandonSlack-4368 avatar image
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BrandonSlack-4368 asked BrandonSlack-4368 answered

How to Login with SSO?

Hey,
Anyone logging in with SSO from company? Everytime I try on Ubuntu 18.04 - it seems to get stuck in a loop and eventually crashes.

Was not sure how to file a defect so posting here.

From SysLog:
Mar 25 15:33:31 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:32 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:32 gnome-shell[2573]: [AppIndicatorSupport-FATAL] unable to lookup icon for Microsoft Teams - Preview1_19
Mar 25 15:33:32 gnome-shell[2573]: [AppIndicatorSupport-FATAL] unable to lookup icon for Microsoft Teams - Preview1_19
Mar 25 15:33:33 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:34 gnome-shell[2573]: Object .Gjs_AppIndicatorIconActor__1 (0x5607ccbb2840), has been already finalized. Impossible to set any property to it.
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: == Stack trace for context 0x5607c9864320 ==
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #0 0x7ffefc134660 I resource:///org/gnome/gjs/modules/_legacy.js:83 (0x7f43e43b5de0 @ 87)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #1 0x5607c9bf6808 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/indicatorStatusIcon.js:93 (0x7f43d00cd6f8 @ 58)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #2 0x7ffefc135240 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #3 0x7ffefc135300 b self-hosted:916 (0x7f43e43f12b8 @ 367)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #4 0x7ffefc135380 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7f43e43d2230 @ 386)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #5 0x5607c9bf6780 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/appIndicator.js:190 (0x7f43d00bd3c8 @ 22)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #6 0x7ffefc135f60 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #7 0x5607c9bf66d8 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/statusNotifierWatcher.js:219 (0x7f43d00b99a0 @ 225)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #8 0x7ffefc136b40 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #9 0x5607c9bf6660 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/extension.js:61 (0x7f43d0093c48 @ 37)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #10 0x5607c9bf65a0 i resource:///org/gnome/shell/ui/extensionSystem.js:83 (0x7f43e40592b8 @ 441)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #11 0x5607c9bf6518 i resource:///org/gnome/shell/ui/extensionSystem.js:194 (0x7f43e40594d8 @ 18)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #12 0x5607c9bf6460 i resource:///org/gnome/shell/ui/extensionSystem.js:209 (0x7f43e4059560 @ 81)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #13 0x5607c9bf63c0 i resource:///org/gnome/shell/ui/extensionSystem.js:309 (0x7f43e40599a0 @ 76)
Mar 25 15:33:34 gnome-software[3171]: message repeated 2 times: [ no app for changed ubuntu-appindicators@ubuntu.com]
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-dock@ubuntu.com
Mar 25 15:33:34 gnome-software[3171]: message repeated 2 times: [ no app for changed ubuntu-dock@ubuntu.com]
Mar 25 15:33:34 gnome-shell[2573]: [AppIndicatorSupport-DEBUG] Reload detected, destroying old watchdog
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-dock@ubuntu.com
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-appindicators@ubuntu.com
Mar 25 15:33:34 dbus-daemon[1088]: [system] Activating via systemd: service name='org.freedesktop.GeoClue2' unit='geoclue.service' requested by ':1.82' (uid=624952016 pid=2573 comm="/usr/bin/gnome-shell ")
Mar 25 15:33:34 gnome-shell[2573]: Object St.BoxLayout (0x5607cb676c60), has been already deallocated - impossible to access it. This might be caused by the object having been destroyed from C code using something such as destroy(), dispose(), or remove() vfuncs


From Logs in teams
Mar 25 15:33:31 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:32 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:32 gnome-shell[2573]: [AppIndicatorSupport-FATAL] unable to lookup icon for Microsoft Teams - Preview1_19
Mar 25 15:33:32 gnome-shell[2573]: [AppIndicatorSupport-FATAL] unable to lookup icon for Microsoft Teams - Preview1_19
Mar 25 15:33:33 cntlm[1892]: 127.0.0.1 CONNECT mobile.pipe.aria.microsoft.com:443
Mar 25 15:33:34 gnome-shell[2573]: Object .Gjs_AppIndicatorIconActor__1 (0x5607ccbb2840), has been already finalized. Impossible to set any property to it.
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: == Stack trace for context 0x5607c9864320 ==
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #0 0x7ffefc134660 I resource:///org/gnome/gjs/modules/_legacy.js:83 (0x7f43e43b5de0 @ 87)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #1 0x5607c9bf6808 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/indicatorStatusIcon.js:93 (0x7f43d00cd6f8 @ 58)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #2 0x7ffefc135240 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #3 0x7ffefc135300 b self-hosted:916 (0x7f43e43f12b8 @ 367)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #4 0x7ffefc135380 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7f43e43d2230 @ 386)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #5 0x5607c9bf6780 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/appIndicator.js:190 (0x7f43d00bd3c8 @ 22)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #6 0x7ffefc135f60 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #7 0x5607c9bf66d8 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/statusNotifierWatcher.js:219 (0x7f43d00b99a0 @ 225)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #8 0x7ffefc136b40 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7f43e43b5de0 @ 71)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #9 0x5607c9bf6660 i /usr/share/gnome-shell/extensions/ubuntu-appindicators@ubuntu.com/extension.js:61 (0x7f43d0093c48 @ 37)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #10 0x5607c9bf65a0 i resource:///org/gnome/shell/ui/extensionSystem.js:83 (0x7f43e40592b8 @ 441)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #11 0x5607c9bf6518 i resource:///org/gnome/shell/ui/extensionSystem.js:194 (0x7f43e40594d8 @ 18)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #12 0x5607c9bf6460 i resource:///org/gnome/shell/ui/extensionSystem.js:209 (0x7f43e4059560 @ 81)
Mar 25 15:33:34 org.gnome.Shell.desktop[2573]: #13 0x5607c9bf63c0 i resource:///org/gnome/shell/ui/extensionSystem.js:309 (0x7f43e40599a0 @ 76)
Mar 25 15:33:34 gnome-software[3171]: message repeated 2 times: [ no app for changed ubuntu-appindicators@ubuntu.com]
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-dock@ubuntu.com
Mar 25 15:33:34 gnome-software[3171]: message repeated 2 times: [ no app for changed ubuntu-dock@ubuntu.com]
Mar 25 15:33:34 gnome-shell[2573]: [AppIndicatorSupport-DEBUG] Reload detected, destroying old watchdog
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-dock@ubuntu.com
Mar 25 15:33:34 gnome-software[3171]: no app for changed ubuntu-appindicators@ubuntu.com
Mar 25 15:33:34 dbus-daemon[1088]: [system] Activating via systemd: service name='org.freedesktop.GeoClue2' unit='geoclue.service' requested by ':1.82' (uid=624952016 pid=2573 comm="/usr/bin/gnome-shell ")
Mar 25 15:33:34 gnome-shell[2573]: Object St.BoxLayout (0x5607cb676c60), has been already deallocated - impossible to access it. This might be caused by the object having been destroyed from C code using something such as destroy(), dispose(), or remove() vfuncs

office-teams-linux-itpro
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered

Hi BrandonSlack-4368!
According to your description, do you mean you cannot login Teams for Linux with SSO on Ubuntu 18.04?
You can try to uninstall Teams for Linux and install it again to see if it works. For more details about installation, you can refer to:
https://docs.microsoft.com/en-us/microsoftteams/get-clients#linux
We also recommend you open a support request from https://admin.microsoft.com so that our support team can troubleshoot and assist you in resolving this issue.

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BrandonSlack-4368 avatar image
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BrandonSlack-4368 answered

Correct - cannot sign in at all. It goes into the loop and crashes. Uninstalling and re-installing does not work (it has never worked).

As for filing with support team - I get permission denied with one account and "You can't sign in here with a personal account. Use your work or school account instead."

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