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KTISM-6962 avatar image
1 Vote"
KTISM-6962 asked ·

Fix for Error Message 0x3000064 after Remote Desktop mote update to 10.5.0 on Mac

After installing the most recent 10.5.0 update, I am now receiving an error code 0x3000064 and am unable to gain access to my remote desktop with my organization. Does anyone have a fix for this or now how I can get the previous version back?

windows-remote-desktop-services
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Hi,

Please check below two answers to see if they can help you.

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

0 Votes 0 ·

Thank you so much for posting your solution. I had all but given up on using my MacBook Pro to connect to my IBM-based office, as had my IT team. I was actually shopping for a new non-Mac laptop which is comparable to my Mac when I came across your post. Thankfully, deleting the current MS Remote Desktop app and replacing it with v. 10.4.1 (1825), per your instructions, did the trick. Thank you, Thank you!

0 Votes 0 ·
ElevenYu-MSFT avatar image
0 Votes"
ElevenYu-MSFT answered ·

Hi,

We received several users' posts to report the same error you have encountered. This might be an issue of the latest version of remote desktop app for mac, but there is no related official document at the moment since the update was just released several days ago.

If you would like to get back to the previous version, please try to uninstall the current app and then check if you can download and install previous versions from below link.
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

Also, we suggest that you could post this error to the uservoice and let others vote for it to see if there will be any feedback from the product team.
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac

Thanks,
Eleven


If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

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Many user have posted this to uservoice. And now this must be taken seriously! Many are working remotely because of the covid.
Br,
Magnus

0 Votes 0 ·

Locked out from all my clients systems thanks to this. Working from home due to COVID. Need a fix asap.

0 Votes 0 ·

I uninstalled the 10.5 and reinstalled this link version provided and it is not to the previous version but rather to a Beta 10.5 version which doesn't work either.

0 Votes 0 ·

Hi,

You need to scroll down the web page to find the previous version. If you install the version such us Version 10.4.1 (1825), is it still not to the previous verison?

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0 Votes 0 ·
image.png (50.1 KiB)

Thank you. I didn't scroll down far enough and after uninstalling 10.5.0 and reinstalling the 10.4.1 (1825), I am able to access it again! Yahoo!

0 Votes 0 ·
HESDINJeanFranois-1859 avatar image
1 Vote"
HESDINJeanFranois-1859 answered ·

Hello,

We are facing the same issue since 10.5.0 arrived. We have about 20 users impacted using MAc client. PC clients are not impacted. After several tests we have determined that the fault is related to RPC over HTTPS implementation that seems to be broken.

The only workaround I have found is to use DNAT on our firewall instead of the reverse proxy to be fully transparent between the client and the RDS GW.

Last year we faced the same issue with v10.3.4 and was fixed with version 10.3.5

Regards

J.F

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HESDINJeanFranois-1859 avatar image
1 Vote"
HESDINJeanFranois-1859 answered ·

Hello,

By using apple store applications like MS Remote Desktop Client, downgrade is impossible.

As this feature was working fine before release 10.5.0, I cannot understand why we should wait for other people to vote to have a feedback from dev team.

Regards

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MagnusOlsson-4962 avatar image
0 Votes"
MagnusOlsson-4962 answered ·

We have the same issue.
Downgraded manually to version 10.4.0. (could not find newer stable version)
Turned of auto update manually on 120 + mac computer.
Please roll out a fix asap.
And, if you check uservoice there are more and more users reporting the same issue.

Br,
Magnus

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RichardKrstrm-6602 avatar image
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RichardKrstrm-6602 answered ·

Im totally locked out from my clients systems thanks to this update, tried the link posted above to the beta, but to no avail.
@ElevenYu-MSFT - we need update about this asap. I cant downgrade from Big Sur either.

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JorgeRaigoza-7972 avatar image
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JorgeRaigoza-7972 answered ·
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Hello Jorge,
This did not work for me, same issue even when beta is used.

Using Big Sur and got problem after update.

0 Votes 0 ·

That's unfortunate, Richard. My client is on MacOS 10.15.7 (Catalina).

0 Votes 0 ·
ElevenYu-MSFT avatar image
0 Votes"
ElevenYu-MSFT answered ·

Hi,

Thanks for all of you to post this issue. We have also submitted this issue to our Product Team, so that they can investigate the issue as soon as possible. However, we cannot guarantee the fix date since it it out of forum's control. Appreciate your understanding.

If Beta version cannot work for you, please also try below to see if it helps.

Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”

Thanks,
Eleven


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Nope doesn't work either.

0 Votes 0 ·
VincentRobinson-7935 avatar image
0 Votes"
VincentRobinson-7935 answered ·

10.5.1 was released 2 days ago (Jan. 19), but it doesn't solve the issue either. It does work to remote through a Gateway and to an individual PC, but fails when remoting through the same Gateway to an RDP cluster. Prior to 10.5.x, it worked well.

This continues to be a widespread issue and is identifiable enough for MS to have figured something out -- it's approaching 2 months now. We appreciate the resources MS has put into the Mac client in recent years (it languished for a long time prior to that), but this has become problematic.

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ReidGuanti-7730 avatar image
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ReidGuanti-7730 answered ·

10.5.2. was released on March 7 2021 and explicitly stated in the release notes:

"Fixed an issue where RD Gateway connection would fail with a 0x3000064 error code."

However, I am still getting the error when a user account is selected in the server's connection settings. I am connecting to a load balanced, RD Gateway cluster.

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