question

DavidHarrison-4819 avatar image
2 Votes"
DavidHarrison-4819 asked DoranPratte-5066 answered

Speech tasks stuck in PROCESSING

I've entered a script for text-to-speech services. The last time I did this, I got a resulting *.wav file in about 5-10 minutes. This time, after making some revisions, the audio export tasks has been in "processing" status for over an hour.

A) Is there a way to cancel the request? I tried to delete the task, it says it cannot delete because the task is in-use.

B) Do tasks "time-out" after a certain period of time?

C) I have logged out and logged back into Azure. That didn't seem to make a difference.

The audio file is just over 8,000 characters and under 10 minutes in length. I haven't edited the voice to create custom pronunciations, it's using the stock "GARY" voice out-of-the box.

azure-cognitive-servicesazure-speech
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@DavidHarrison-4819 Thanks for the question. Could you please share the error message like the below when you try to delete the task.
Error: The selected tasks is still in use: f371852f-6132-4131-b58e-55fd8cc1614d
Connection ID: c6d3acd1-f95c-11ea-95b4-69901b0416a1

0 Votes 0 ·

46167-shot1.jpg



Attached is an image of the error message when attempting to delete the tasks. As of this AM, it is still processing, 12 hours after it began.

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shot1.jpg (26.2 KiB)
ramr-msft avatar image
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ramr-msft answered

@DavidHarrison-4819 Thanks for the details. We have bug raised for this issue, will update once the fix is rolled-out.

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@DavidHarrison-4819 Thanks, Could you please create a new task and retry the same.

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DoranPratte-5066 avatar image
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DoranPratte-5066 answered

I'm having the same issue. The Export Task used to take 1-2 minutes. Now it's taking hours. I can't stop the process or delete the export task. I get the same error message as above. Logging in and out does nothing. Refreshing the page does nothing. Does anyone have any advice/suggestions?

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