Teams Notification Windows not appearing on top?

Ed R 136

Current version of Microsoft Teams: 1.3.00.30866
With one of the recent updates to Microsoft Teams, notifications like incoming calls, no longer appear on top or over other windows. answering calls becomes cumbersome for some users who may have multiple remote desktops, and other windows open. I've listened to many complaints about not being able to answer a call.

Any workaround or fix for this?

4 answers

Charbel Helayel 11 Reputation points

2020-12-09T12:02:29.837+00:00

Multiple users have reported this issue on https://answers.microsoft.com/en-us/msteams/forum/all/teams-windows-client-update-problem-v-130030866/120b9799-92a9-4ad9-bd94-13a7571e9862?page=2 and https://www.reddit.com/r/MicrosoftTeams/comments/jrx80h/banner_notifications_no_longer_display_on_top_of/ and also https://microsoftteams.uservoice.com/forums/555103-public/suggestions/42098440-teams-pop-up-notifications-no-longer-display-on-to
Reverting back to version 1.3.00.26064https://www.reddit.com/r/MicrosoftTeams/comments/i4wv6r/thread_for_reporting_new_versions_of_teams_desktop/ fixes the issue for now, until Microsoft issues an update
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Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-12-09T03:03:01.02+00:00

@Ed R ,

Could you provide us a screenshot to know your situation clearly if possible?

It recommends you check if you have the appropriate settings of notification. To manage your notifications, select your profile picture in the top right of Teams, then select Settings > Notifications.
For more information, please refer to this article.

Besides, the latest client version is 1.3.00.33674(64-bit). Update your client to the latest version and try again.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Ed R 136 Reputation points

2020-12-09T05:03:06.05+00:00

Version: I checked for updates before I posted. I just now checked for updates, and there were none. So then I uninstalled Teams, then reinstalled it and got version 1.3.00.28779. I ran the update check, and it updated to 1.3.00.30866. It won't update any farther - "You've got he latest updates. Enjoy!"
So I'm not sure how to get to version 1.3.00.33674....

These notifications no longer pop up over remote desktop windows, and other windows:

Users who only use headsets (but take them off when not in use), and don't have a secondary ringer, have no way knowing about incoming calls.

Ed R 136 Reputation points

2020-12-10T03:25:00.347+00:00

Thanks for your comment, and version 1.3.00.33674 arrived today. However, the notification issue doesn't appear resolved.
If you have any suggestions, please let me know.

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-12-10T07:33:33.23+00:00

@Ed R ,

How many people have this issue in your organization?

I tested this scenario in my environment. It has no such problem. Referring the following the image:

You could clear the client cache and try again. Delete any file in the following folders:

%appdata%\Microsoft\teams\application cache\cache

%appdata%\Microsoft\teams\blob_storage

%appdata%\Microsoft\teams\Cache

%appdata%\Microsoft\teams\databases

%appdata%\Microsoft\teams\GPUcache

%appdata%\Microsoft\teams\IndexedDB

%appdata%\Microsoft\teams\Local Storage

%appdata%\Microsoft\teams\tmp

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-12-15T08:51:06.017+00:00

@Ed R
Do you have any update now?

Ed R 136 Reputation points

2020-12-15T14:04:01.597+00:00

Clearing the cache did not help. Currently using version 1.3.00.33674. For clarification, here's what I see when receiving a call on Teams with a fullscreen remote desktop open:

Notifications always showed on top until a few weeks ago. Now, since this machine doesn't have a secondary ringer, and if my earbuds aren't in, the call gets missed. If I know I'm receiving a call, I have to minimize RD, and several other windows to finally find the "XXXXX is calling you."

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-12-17T09:29:18.907+00:00

@Ed R
It seems related to the remote desktop connection. My test is on the local computer.
I will test your scenario in my environment. Any update I will share here.

Charbel Helayel 11 Reputation points

2020-12-23T20:20:19.707+00:00

Hello,

This is not related to the remote desktop connection but rather related to the window running in full screen.
I had the exact same issue when running a full screen application, and reverting back to version 1.3.00.26064 fixed the issue until the application auto updates and I have to revert back again.

Since the remote desktop connection runs in full screen, the exact same issue can be reproduced with any application running full screen.
This is not related to focus assist as it is working fine on the earlier build

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-12-24T06:52:45.437+00:00

@Charbel Helayel

Thanks for your sharing.

I have created a user voice about this feature. You could vote here.

Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.

Your time, understanding and cooperation will be highly appreciated.

@Ed R ,

You could refer to what ChabelHelayel said.

If the above suggestion helps, please be free to mark it as answer for helping more people.

Charbel Helayel 11 Reputation points

2020-12-24T12:50:25.393+00:00

Thank you for your efforts. But shouldn't this be open as a bug, rather than a feature as it was working previously?
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Praveen Kumar P 1 Reputation point

2021-02-12T14:25:53.3+00:00

Is this issue fixed in version 1.4.00.2781 or still exist?
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Aravind Padmanabhan 1 Reputation point

2021-03-04T22:08:11.227+00:00

Yes. I have this issue. O365 support asked me to clear the cache. That fixes for some time and then it returns. However, i noticed that if I disable data on my cell phone (I have teams on my cell), the notification do get pushed to desktop. Then it breaks after some time. Been missing calls at random if my headset is off.
Microsoft Teams Version 1.4.00.4167 (64-bit)
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