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FrustratedTech-7447 avatar image
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FrustratedTech-7447 asked ArturMustafin1-7214 commented

Windows Server 2008R2 Update failure

Hi,

We have extended support for the above OS and I've been trying, without success, to get one of these servers updated with the latest security rollup packs but they constantly fail. All the pre-requisites have been installed successfully (KB4474419, KB4538483), as has the latest SSU - previously July but one was released this week (KB4592510) and this has also installed successfully. The ESU key has been activated successfully with slmgr /ato <ESU activation key> and confirmed that it was successful. Yet, trying to get the latest Security Monthly Quality Rollup pack (KB4592471) to install is proving impossible. The last successful pack to install was September 2020 (KB4577051). I'm now at my wits end trying to work out what is going on. Can anyone offer any ideas as to what I can do to resolve this please? Upgrading to a later version of the server OS isn't an option, as much as I would like to.

windows-serverwindows-server-update-services
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ArturMustafin1-7214 avatar image ArturMustafin1-7214 ·

198266-image.png



You will need
KB3138612
KB2518869
KB4592510
KB4575903
KB4538483
KB2999226
KB4490628
KB4474419
KB976902 - SP1 (if that was the only KB installed, all above is required)

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9 Answers

DSPatrick avatar image
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DSPatrick answered

trying to get the latest Security Monthly Quality Rollup pack (KB4592471) to install is proving impossible

What happens when you try?






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FrustratedTech-7447 answered

Installation Failure: Windows failed to install the following update with error 0x80070005: 2020-12 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4592471)

The same occurred with the Oct and Nov rollup packs

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DSPatrick answered

0x80070005 = Access Denied. and usually means the user lacks some required permissions. Might try using a different account.

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FrustratedTech-7447 answered DSPatrick commented

I did see that somewhere but being a domain admin, I assumed I'd have the correct permissions to install updates. I have managed to successfully install the latest SSU and the prereqs under this account also, so would permissions be any different for rollup packs?

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DSPatrick avatar image DSPatrick ·

Might also try using the local administrator account.




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AJTek-Adam-J-Marshall avatar image
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AJTek-Adam-J-Marshall answered

Try installing the update using the LOCAL SYSTEM account (From an Administrative Command Prompt):

psexec -SID cmd.exe
Then use wusa.exe to install it through the command line.

Local system should have access to everything.

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FrustratedTech-7447 answered

Unfortunately, this also failed. Just to confirm, I used psexec (ran whoami to confirm it was running under NT authority\System, the update started and then failed very quickly again. I guess it's not permission related.

I did have KB4592503 (Security Only Quality Update 2020-12) presented to me which, strangely enough, installed without issue... It's just these rollup packs that constantly fail.
If anymore info is required, I will gladly supply as this has been plaguing me since last week now

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DSPatrick answered DSPatrick commented

I'd check the prerequisites have been installed.
http://catalog.update.microsoft.com/v7/site/search.aspx?q=4490628
https://www.catalog.update.microsoft.com/Search.aspx?q=4474419

then
https://www.catalog.update.microsoft.com/Search.aspx?q=4538483
or
https://www.catalog.update.microsoft.com/Search.aspx?q=4575903

followed by
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4592510

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JoeyM-7792 avatar image JoeyM-7792 ·

Thanks for this. Able to apply the said update.

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DSPatrick avatar image DSPatrick JoeyM-7792 ·

You're welcome.

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FrustratedTech-7447 avatar image
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FrustratedTech-7447 answered AndrewEdwards-1045 published

Confirmed, all pre-reqs are installed - 4538483 as opposed to 4570903

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AndrewEdwards-1045 avatar image AndrewEdwards-1045 ·

Did you ever get an answer to this? I have the exact same issue with a server...

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DSPatrick avatar image
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DSPatrick answered

I'd verify system and servicing health by running;
sfc /scannow

also system update readiness tool

https://docs.microsoft.com/en-us/troubleshoot/windows-server/deployment/fix-windows-update-errors


Then check for errors in;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log

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