question

Snipits-2805 avatar image
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Snipits-2805 asked SobanMub-7856 published

USER folder in c drive showing more size than its actual contents

Hi So I'm trying to free up space in my C drive. I go to the properties of my USER folder and it shows 77GB, however whenever I access the folder and check every single file in it, they all seem to be not more than 10 GB and I'm checking EVERYTHING. So why is there such a big difference? Are these hidden files I can't access or delete? Please help me with this issue...I'm not tech-savvy

windows-10-general
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turn on hidden files
go to
C:\Users{your pc name}\AppData\Roaming\Apple Computer\MobileSync

check its size if its too much. if yes then its your iphone backups. I ran into same issue and found this culprit. hope it helps.

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Castorix31 avatar image
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Castorix31 answered

Did you check Hidden items (Hidden items)


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JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered JoyQiao-MSFT commented

Hi,

It might be caused by not choosing all folders in Users folder. So try to show hidden folders through View\Hidden items in file explorer.
Also it could be caused if you have not access privilege for some of folders in Users. If you don't have access privilege, those folders will show as 0 kb when you choose properties by right click.

For free up disk, please use build-in Disk Cleanup tool (cleanmgr.exe utility) to clean up disk.

Bests,

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Hi,

We would like to know if my previous information is useful for you, if yes, would you accept it as answer?

If you need further assistance, please reply to us directly.

Bests,

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