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AWade-5097 asked LuDaiMSFT-0289 commented

Intune - IOS Company Portal Single App Mode - Wants to open Settings to install configuration profile

I have attempted to roll out enrollment profile which has Company Portal (VPP) run in exclusive/single app mode until sign in by end user. I gave one to test but when user signed in and profile downloaded the Company Portal app then states to open Settings to install the configuration profile, which I cannot do as in exclusive app mode...?

What am I missing here?

Edit - also this is a huge pain to fix as only solution is to run through configurator, but it has to then be in recovery mode so have to wait around 1 hour just to download IOS...

mem-intune-enrollment
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@AWade-5097 Thanks for posting in our Q&A. From your description, I know that you can’t install the configuration profile when the company portal runs in single app mode. If there is any misunderstanding, feel free to let us know.

For this issue, we appreciate your help to collect the following information:

  1. Did you use the ADE enrollment method in the following link? And configuration as the following picture?
    https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios
    47384-image.png

  2. Did the “Install the configuration profile” mean to install management Profile in step “get your device managed” in the following picture?
    47335-image.png


  3. Could you get a screen shot of the current status on the iOS device? Did we receive any error or just stuck?

If there’s any update, feel free to let us know.

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LuDaiMSFT-0289 avatar image LuDaiMSFT-0289 ·

@AWade-5097 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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