question

SajathPS-8248 avatar image
0 Votes"
SajathPS-8248 asked CarlFan-MSFT answered

Even ID - 1000 in Windows 2016 Server - Process Application .exe keeps crashing

Hello, We have installed our SCADA Application in Windows -2016 server. The compatibility of the software & Windows is already validated by our R&D team. we have same application running with 12 stations. out of that, 3 stations recently found the process application -.exe crashing.

Our support team & R-D confirmed that, the process .exe is fine & other substation with similar setup does not have the issue? what could be the reason for crashing? how can we resolve / monitor the issue?
47795-opc-crash.jpg


windows-server-2016
opc-crash.jpg (1.1 MiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DSPatrick avatar image
0 Votes"
DSPatrick answered

We wouldn't have any insight into the requirements or debugging of the third party application. From a windows perspective the simplest solution may be to clean install the operating system, patch fully, reinstall application.

--please don't forget to Accept as answer if the reply is helpful--





5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

CarlFan-MSFT avatar image
0 Votes"
CarlFan-MSFT answered

Hi,
For this issue, 0xC0000005 represents an access memory error. I'm afraid that you need to monitor dump.
Collecting User-Mode Dumps
https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps
After collect the application crash dump, you could send to application vendor to analysis.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.