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DavidSchrag-2162 avatar image
1 Vote"
DavidSchrag-2162 asked MissionCriticalSystems-0919 edited

OneDrive error - You're already syncing a shortcut to a folder from this shared library

I had to reset Windows 10 on my Azure AD-joined computer, after which I upgraded from 1909 to 20H2. I now have OneDrive Build 20.201.1005.0009. Since then, I've had trouble reconnecting to all the SharePoint folders I was syncing with. For example, I'm a member of a Team with multiple channels. I was able to sync with the Files directory in one channel, but now when I try to sync the files in the General channel, I get an error: "Sorry, we can't sync this folder. You're already syncing a shortcut to a folder from this shared library." I haven't been able to find any documentation on this error. When I look at the Account tab in OneDrive, the channel that I am syncing with doesn't show up, so I can't stop syncing that channel in an attempt to get the new one.

If I click "Add shortcut to OneDrive" instead of "Sync" in the SharePoint interface, I get "Sorry, we can't create a shortcut to General because you already have one to a folder inside it. Do you want to replace that shortcut with General?" [Note: As far as I know, I did not have a shortcut to a folder inside General.] I clicked the Replace button, and that put a shortcut to the SharePoint library inside my OneDrive folder. That's not what I wanted -- I wanted the traditional separation between my personal OneDrive folders and my company's SharePoint libraries.

I see that the "Add shortcut to OneDrive" option is a relatively new feature that has been rolled out to our tenant. Was it intended to replace the SharePoint library sync function, or should we be able to use both simultaneously?

office-onedrive-client-itprooffice-sharepoint-server-itpro
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I solved this by logging out of Onedrive, and clicked "sync" on the shared library I wanted (from Onedrive.com). From there you can go to Onedrive settings and sync your personal folder.

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DavidSchrag-2162 avatar image
20 Votes"
DavidSchrag-2162 answered MartinaFabiola-9495 commented

Update: After removing the newly-created shortcut from OneDrive, I was able to use the Sync feature in SharePoint.

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@DavidSchrag-2162
I am glad that your issue has gone away.
Please remember to accept your replies as answers. This action would help other users who encounter the same issue and read this thread. 
Thank you for understanding!
Besides, as your issue is related to SharePoint instead of Office Online Server, so I modify the tag "office-online-server-sharepoint" to be "office-sharepoint-server-itpro".

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@DavidSchrag-2162
I am checking this thread, to help close this thread, would you please mark your replys as an answer?
If you have any questions about OneDrive, please post back.

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This worked for me too! Thank you.

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I am experiencing the same issue but i cant find the shortcut i went to onedrive but dont she a file name shortcut Can anybody give me more details as to where to find the shortcut?

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SamM-9204 avatar image SamM-9204 MartinaFabiola-9495 ·

HI! I found I had done two things. I created a shortcut or link to a file on my one drive. That shortcut was on my laptop c: drive. I opened windows File Explorer and put the word "shortcut" in the search box, When I found the file I verified it was a link to a Onedrive file, then deleted it. I also created "quick access" connection to directories on One Drive. Quick Access connections are in the left menu of your windows File Explorer. Once I deleted that, Onedrive let me recreate my sync and everything went back to work. ---- basically go to your computer and your one drive locations in File Explorer and search for "Shortcut" it's a type of file.

best of luck

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I am experiencing the same issue but i cant find the shortcut i went to onedrive but dont she a file name shortcut Can anybody give me more details as to where to find the shortcut?

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JoelDuinkerke avatar image
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JoelDuinkerke answered JoelDuinkerke published

Worked for me too. Thanks for sharing.

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BrianDavidson-6404 avatar image
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BrianDavidson-6404 answered BreakfieldNeal-9316 published

I'm troubleshooting a client computer with the same error, but I don't see any "shortcut" or believe that was used. Where would I find the shortcut to delete it, and any advice if there is no shortcut? Thank you.

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Not sure if this helps, but I had the same issue and just fixed it. The mysterious shortcut lives in OneDrive - My files. I too searched everywhere, but found it it My files.

In OneDrive - My files, I had (accidentally/unknowingly) created a short cut to the library/folder in OneDrive, which had stopped the syncing of the folder/library to File Explorer. Click the folder/short cut that is causing the problem, then the three vertical dots, and then remove. Once I removed the short cut from OneDrive - My files, I was able to sync the entire folder again.

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Yes. that was exactly what was necessary to do. I was looking for shortcuts in explorer, in synced sharepoind folder.. and nothihg.. finaly I found those links in my OneDrive. And this solves problem

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Removing the shortcut in OneDrive worked for me too!

1 Vote 1 ·

that was it for me too
incredibly annoying to find and resolve until you know how.
this silently removed all my critical work data (sync)
yes it left the data, but it stopped it syncing until I deleted this shortcut (why have a shortcut if it cannot be used, and why break sync??)
if my laptop had died I would have lost everything!!!!!

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Hi, where was the offending shortcut located please?

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As I recall, it was in the root of the "OneDrive - [company name]" tree, along with my other folders there.

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Bingo!

Thank you very much.

The most surprising fact is that neither our IT support team nor their support center at Microsoft suggested that resolution for this problem...

Lucky me, I am a former IT technician myself, so I am not afraid of online tutorials :)

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I am having the same issue, but can find no "shortcut files" What do they look like? Are they file type shortcut? TIA.

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Replying to my own issue. The shortcut is a file folder that has a special symbol...UGH why did they do this? Makes zero sense imho.

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How did you find it, please?

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i have exactly same issue. What is interesting we are sharing folder in 4 people, and problem appears only in my client.
onedrive /reset did not help

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charliemodo avatar image
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charliemodo answered

I had this issue, believe it was caused by a recent Windows update. Resolved by signing out of OneDrive and signing back in.

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Mlventura-9806 avatar image
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Mlventura-9806 answered DaveLamontagne-7223 commented

I'm using a Mac as an fyi.

First, I tried to replicate the create a short cut process by creating a short cut for another folder from my SharePoint to ensure that my short cut was actually created. It was, and the folder appeared in my OneDrive on my computer. After about a minute or so, I right-clicked on the folder and in the drop-down menu there was an option to "Remove Shortcut". I click this and it got rid of the folder.

I couldn't match/find the prior folder that I'd created a short cut for, so I had right-click on each of my 30 or so folders until I found the correct folder. I clicked "Remove shortcut" and that solved the issue. I clicked "synch" on my SharePoint, and this just verified that I still wanted to synch the same item or create a new one. This would have driven me insane a two years ago.

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MissionCriticalSystems-0919 avatar image
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MissionCriticalSystems-0919 answered MissionCriticalSystems-0919 edited

Using OneDrive for Business might not look like what is described. There's nobody called "OneDrive - My Files" for a start. Instead, go to your file explorer folder list under "OneDrive - <company name>" in File Explorer.

Check for the name of your misbehaving SharePoint folder - if it's there with a "paused" (or maybe it means "broken") symbol like this (-) next to the name, that is what you have to get rid of. This is shown as a file folder (not a shortcut), but its actually the file folder sitting under your SharePoint local files, the one that has stopped syncing correctly.

Be sure to save whatever you need to, just in case it really IS syncing and you have made a mistake, then delete the (-) folder by using right click / Remove Shortcut, and go back to SharePoint to SYNC and COPY LIBRARY ID again.

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