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cloud file wont work

Stella Stenman Ek 1 Reputation point
2020-12-16T14:12:42.227+00:00

Hi, hello!
When I double tap my document, it wont open. And it says on it that it wont ope due to an unexpected problem. It says that it can't be open becuase the cloud file got closed down unexpectedly.
And now I can't open it, and I refuse to write a new essay. So how the hell do I fix this gosh darn problem?

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,546 Reputation points
    2020-12-17T08:19:57.403+00:00

    @Stella Stenman Ek

    Could you please provide a screenshot of this errer message? This action would help us for further analysis.

    As I see you added the tag "office-onedrive-client-itpro", do you sync files to OneDrive?
    If so, where did you open this document from? Such as local OneDrive sync folder.

    Does this issue occur with all files stored on cloud?

    1. If just one document could not be opened correctly, please share us this file format, and go to OneDrive online open this document for a test.
      You may also download it to other folder on your local computer.
    2. If all documents could not be opened, but opened correctly online, it's best to reset OneDrive.

    Any update, please let me know.

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