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Zion-7834 avatar image
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Zion-7834 asked saldana-msft edited

SYNC PROBLEM - Private Channel Members to related Sharepoint Group Members

I am calling the Graph API to do the following (one after the other),

  1. Create a new User in M365 (e.g. myNewUser)

  2. Add the User to an existing MS Team

  3. Create a Privtae Channel (e.g. myPrivateChannel) with the newly created user as a member

The user gets created, added to the team, channel etc., But the user was unable to access the files in the Private Channel. After some investigation I found that the user had not been added to the "Members" Group in the corresponding SharePoint Group. I manually added the user and it worked. Also if I the break the steps and give a good gap (sometimes days) between the user creation in M365 and adding the user to the Private Channel, it works (But not always though). Looks like there is a sync problem between Private Channel members and the corresponding SharePoint Group. Any help would be much appreciated.

office-sharepoint-onlinemicrosoft-graph-teamworkmicrosoft-graph-sdkoffice-sharepoint-server-customization
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trevorseward avatar image
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trevorseward answered

You should open a Microsoft Support case for this as there is no administrator control over the synchronization process.

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Jerryzy avatar image
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Jerryzy answered

Hi @Zion-7834 ,

It will have some time delay to sync between Private Channel Memebers and SharePoint Group Members. This is by design.

And as trevorseward's suggestion, the sync Process is maintained and managed by Microsoft, I will also suggest you can open a support ticket for further help.

Thanks
Best Regards


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Zion-7834 avatar image
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Zion-7834 answered Jerryzy commented

@Jerryzy-MSFT a delay is acceptable but in my case it does not sync at all. Even after several days! Could you kindly check with the Eng team. Looks like a Bug! Thanks!

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Hi @Zion-7834 ,
As suggested, we have no resource and permission to check the sync process.

So suggest to open a support ticket to contact Microsoft Support Team.

Thanks
Best Regards

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