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YasirTanoli-4878 asked YasirTanoli-4878 commented

Windows 2012 R2 -2012 - KB4592484 and KB4592495 (Faling Update on some VM Servers)

Hello Support,

Please, assist, as I attempted to install this december Windows 2012 R2 patches are failing on some servers, while on others its installing successfully.

I have attempted everything to repair, no luck.

This Event ID under Windows Update Client: Event 31: "Windows Update Failed to Download an Update".

Please help resolve as failing on two our domain controllers, a Micrososft CA and Windows File Server.

windows-server-setup
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DSPatrick avatar image
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DSPatrick answered YasirTanoli-4878 commented

Might try manual download and install.
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4592484
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4592495

you'll only need one or the other, KB4592495 is security only. Also check the prerequisite SSU has been downloaded and installed.
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4566425

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Thanks for this. Totally forgot there were security only versions. This got me around one server that refused to install the primary one.

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@EricWhite-9023 please, please let me know which update you was able to install successfully, m looking for a work around as well. Problem is those two updates failing on my two primary domain controllers, there fore i need to fix this update. Too risky to stand up new ones.
Please, help.

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YasirTanoli-4878 answered

Hello Support,

I did attempted to manual download and install. The issue remains and also when downloading the SSU KB4566425, it says Security update for this patch is already installed. Please, let me know the next steps. These two patches are failing on 3-4 VM Windows 2012 R2 while on others its successful.

Please, let me know if you need me provide any specific logs which will help. Please, assist furthur.

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DSPatrick answered

May need to check the \windowsupdate.log file for error details. Also try;
sfc /scannow
dism /online /cleanup-image /restorehealth
also the manual steps here.
https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually


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AliceYang-MSFT answered YasirTanoli-4878 commented

Hi,

I'm not sure about whether this is the reason why you couldn't download updates to your virtual machines but Starting in July 2020, all Windows Updates will disable the RemoteFX vGPU feature because of a security vulnerability.

You can try to re-enable RemoteFX vGPU then retry.


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Hi Sir, but this option is for Hyper-V, not an actual VM, we have these VMs hosted on ESXi 6.7 and these are VMs.
Is there a specific settings which needs to be changed for a VM, I couldn't see any option to re-enable RemoteFX vGPU on a VM.
Please, let me know if you do and I follow these steps to check as well, like mentioned earlier the patches are successful on some VMs while others not successful.

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DSPatrick avatar image
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DSPatrick answered

Might try clearing out the \temp folders. Also try
sfc /scannow
dism /online /cleanup-image /restorehealth
also the manual steps here.
https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually


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YasirTanoli-4878 answered

49459-windowsupdate.txt



Attached are the logs, and also I tried above steps had no luck, also tried manual steps no luck.

Please, take a look the log and see exact issue so we could try the next steps accordingly appreciate your help.


windowsupdate.txt (1.8 MiB)
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DSPatrick avatar image
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DSPatrick answered YasirTanoli-4878 commented

I'd suggest starting a case here with product support.
https://support.serviceshub.microsoft.com/supportforbusiness


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Is this free support as well? Did you took at the logs to see the exact issue here.

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YasirTanoli-4878 answered

Is this free support as well? Did you took at the logs to see the exact issue here.

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DSPatrick answered

No, not free. If you cannot repair the servicing corruption then the simplest solution may be to stand up a new one, patch fully and migrate the roles over to it.

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YasirTanoli-4878 answered

I know, but this is happening on 4-5 VMs and don't see why its happening on these while others are same Windows 2012 R2 OS.

Please, take a look at the logs.

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