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Tony-2157 asked ·

Permanent (unrecoverable) whitescreen Microsoft teams preview linux

Microsoft teams native client for linux (ubuntu 18.04) was working fine, then restarted my computer and now it always opens with blank white screen. There is a known issue (https://docs.microsoft.com/en-us/microsoftteams/known-issues#linux) but that one says it is resolved with a restart of the client.

I have tried:
- Reinstalling the client (multiple times)
- Removing any relevant folders I found in ~/.config/
- Restarting PC
- Wifi and ethernet
- Searching for any relevant folders potentially left behind after removal

I'm completely out of ideas
Can't report an issue as that can only be done from inside client (apparently)



office-teams-linux-itpro
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Tony-2157 answered ·

As far as I am aware https://github.com/IsmaelMartinez/teams-for-linux/issues/171 is an unofficial client, I am using the official teams client from Microsoft. I tried Ctrl + R anyway but had no effect.

I haven't heard of colleagues having this problem yet, however we are all stuck working from home at the moment.

As in the list of things I tried, restarting my machine. Further tried many permutations of the things I listed.

Also just tried running with --disable-gpu from the github link suggestion. It opens directly to white screen instead of taking a few minutes to load in the background

Right at the end of thread there was a solution from mwtoews. I had to unplug my 2nd monitor load teams and sign in, then could plug my 2nd screen back in

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SharonZhao-MSFT answered ·

Hi Tony,
Do you try this in other machines?
Does anyone else have the same issue?
This issue seems a little different from the known issue.
You could shut down the machine and boot to it again.
Maybe you could try to click Ctrl + R. Some users talked about this topic in this link: https://github.com/IsmaelMartinez/teams-for-linux/issues/171.

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I have experienced the same issue on both Ubuntu 20.04 and Fedora 32. I haven't tried to disconnect my second monitor but did find another workaround. I can successfully launch the app from an Outlook web calendar Teams invitation.

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II imagine this is able to pass the authentication information directly to teams, bypassing the login step which is triggering this issue

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