system center cervice manager 2019

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question

DCSKW asked Dec 24, '20 MT-1794 edited Mar 31, '22

system center cervice manager 2019

Hello

I am trying to install service manager 2019 and i have below error .

How can i rectify this issue?

An error occurred while executing a custom action:_PreRegisterExtensionsDeferred
This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the correction are made, you can retry upgrade for this role.

msc-service-manager

scsm.jpg (45.3 KiB)

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MT-1794 · Mar 31 at 10:23 AM

I solved this issue by updating the SQL Server 2019 to CU15.

Check your SQL Version with following Query:
Select @@version

If it shows 2019 RTM you can try and update to 2019 CU15

https://www.microsoft.com/en-us/download/details.aspx?id=100809

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Answer 1 · 2020-12-26T16:57:23.083Z

DCSKW answered Dec 26, '20 AndreasBaumgarten commented Dec 26, '20

I have used SQL 2017 and it is working now with no issues.

Many thanks

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AndreasBaumgarten · Dec 26, 2020 at 05:00 PM

If the answer was helpful for you, it would be great if you mark them with "Accept as Answer". This will help others with their search for answers in Q&A.

Regards
Andreas Baumgarten

0 ·

Answer 2 · 2020-12-24T22:59:53.147Z

AndreasBaumgarten answered Dec 24, '20

Please verify:
The account you are using to install SCSM is local admin on the server
The account you are using to install is sysadmin on the SQL Server

Take a look in the Setup log for more details. Search for failed or error in the setup log.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Answer 3 · 2020-12-24T23:52:13.183Z

DCSKW answered Dec 24, '20

Please find all errors shown in my logs

sc1.jpg (162.1 KiB)

sc2.jpg (135.0 KiB)

sc3.jpg (66.4 KiB)

sc4.jpg (121.7 KiB)

sc5.jpg (108.4 KiB)

sc6.jpg (111.4 KiB)

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Answer 4 · 2020-12-25T00:20:16.987Z

AndreasBaumgarten answered Dec 25, '20

On the server please open a cmd as administrator and run LOCTR /R.
After this is done please reboot the server and start the SCSM setup again.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Answer 5 · 2020-12-25T10:07:59.747Z

DCSKW answered Dec 25, '20

it is the same issue after running this command

Still the same issue

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Answer 6 · 2020-12-25T10:11:30.92Z

AndreasBaumgarten answered Dec 25, '20 AndreasBaumgarten edited Dec 25, '20

Which SQL version (the exact version with CU) are you using for SCSM 2019?

Kind regards
Andreas Baumgarten

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Answer 7 · 2020-12-25T11:19:28.407Z

DCSKW answered Dec 25, '20

I am using SQL 2019 standard edition / CU8

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Answer 8 · 2020-12-25T11:19:28.497Z

DCSKW answered Dec 25, '20

I am using SQL 2019 standard edition / CU8

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Answer 9 · 2020-12-25T12:02:25.303Z

AndreasBaumgarten answered Dec 25, '20 AndreasBaumgarten edited Dec 25, '20

Did you follow all the SQL Server requirements regarding SQL Server 2019?
https://docs.microsoft.com/en-us/system-center/scsm/system-requirements?view=sc-sm-2019#sql-server-requirements

I always used SQL Server 2017 with SCSM 2019 so far. Never had any trouble to setup SCSM 2019. Maybe it's worth a try?

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Answer 10 · 2022-03-31T10:24:14.243Z

MT-1794 answered Mar 31, '22 MT-1794 edited Mar 31, '22

I solved this issue by updating the SQL Server 2019 to CU15.

Check your SQL version with following query:
Select @@version

If it shows 2019 RTM you can try and update to 2019 CU15 (or the newest to date)

microsoft.com/en-us/download/details.aspx?id=100809

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

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