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Zanni-2186 avatar image
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Zanni-2186 asked MollyLu-MSFT commented

WHEA_UNCORRECTABLE_ERROR stuck at 0% BSOD

Hello, i've been experiencing BSOD and random freezing lately with my asus zenbook ux331un

specs:
52110-pc.png




Every time i have to reboot manually because the BSOD is stuck at 0% I think this is also the reason why it seems i can't create any dump file, i searched for three days for them still no way to find any, I have all set right for their creation (also page file settings) in fact if I manually create a BSOD i get the dump file right.

This problem seems to be unrelated to stress, it never happened while gaming but mostly during idle times. It seems to be worsened by laptop being attached to AC.

Thank you in advance for your answers.

nfo: https://www.dropbox.com/s/l13xyspi96ppx46/infos.nfo?dl=0
admin-events: https://www.dropbox.com/s/snpejxs8gyiowl1/events.evtx?dl=0

windows-10-generalwindows-10-securitywindows-10-hardware-performance
pc.png (52.1 KiB)
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Reza-Ameri avatar image
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Reza-Ameri answered

Take a look at:
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad
Open start and search for feedback and open Feedback Hub app and report this issue and make sure share dump files there.

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Zanni-2186 avatar image
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Zanni-2186 answered

Hi, thank you for your response, I already followed all steps of the Windows troubleshoot and nothing fixed my problem. As i said in my first message I seemly cannot create a dumpfile for this specific BSOD.

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GaryNebbett avatar image
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GaryNebbett answered MollyLu-MSFT commented

Hello @Zanni-2186,

Could you configuring your system to create just a "Small memory dump" (remembering that a restart will be necessary before the setting takes effect)?

My thinking is that this dump type might place less demands on the crash dump disk driver and might record some useful information and allow an automatic restart.

Just speculation on my part...

Gary

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Thank you anyway, but I already setted it on automatic in fact when I manually created a BSOD it generated both a minidump and a normal dump file. I'll try what you suggest anyway

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Hello @Zanni-2186,

If you get both a normal dump and a mini dump, then I am fairly sure that the minidump is created from the normal dump. The hope would be that, by just requesting a minidump, the contents of the minidump remain in memory until the system restarts (avoiding use of the crash dump disk driver to write memory to the page file before the restart).

Gary

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Thank you, I definitely didn't know that, I already set the system as you said, next time I get the BSOD we will find out if it worked!

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MollyLu-MSFT avatar image
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MollyLu-MSFT answered MollyLu-MSFT edited

Hello Zanni,

Welcome to Microsoft Q & A

From the error message of 41 abnormal restart, generally this BugcheckParameter with all 0 parameters is caused by hardware problems, we suggest you to check the hardware or seek help from the hardware vendor.

Best regards,
Molly


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Zanni-2186 avatar image
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Zanni-2186 answered MollyLu-MSFT commented

Hi @MollyLu-MSFT,

I've not been clear when I posted the last screenshot sorry.
That is not the error event caused by my problem but the only error event i could find that is Windows telling me that the system as been rebooted in a strange way, this is caused by me actively shutting down the laptop pressing the power button. Sorry again for being not very clear.

Thank you anyway.

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Hi Zanni,

Hello, maybe I misunderstood that screenshot is the key to the problem, also sorry for the inconvinience.

Best regards,
Molly

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