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MaviShres-8572 avatar image
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MaviShres-8572 asked HelderFerreira-0432 edited

HP Paviilion WIndows 10 Virtual Machine - Issue with Enabiling Feature - Windows Virtual Machine

Hello.

I am getting this Blue screen if I enable windows feature Virtual Machine Platform on my new windows 10 machine OS Build 19042.685. Processor: AMD Ryzen 5 4500U, Laptop: HP Pavilion

Blue Screen Error after reboot: Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

I tried multiple times enabling this feature with Windows feature as well as using PowerShell command , but same results.

Is three anything I can do to enable this feature.

Thank You,

Mav

windows-10-hyperv
· 1
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Exact same issue here, the laptop is brand new and totally up to date, any clue what the issue is?

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CarlFan-MSFT avatar image
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CarlFan-MSFT answered

Hi,
This is latest Win10 OS build version (19042.685). So it may be related to the driver or some files crash the system.
Check event log to find if any error you could find.
For this issue, you need to check to see if your PC is producing any minidump files. They provide any insight into a potential cause of the system crashes.
Open Windows File Explorer

Navigate to C:\Windows\Minidump or Memorydump.
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7e--system-thread-exception-not-handled
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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namename-9514 avatar image
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namename-9514 answered

Same issue here. BSOD upon enabling vmp(virtual machine platform) and whp(windows hypervisor platform) and restarting. ryzen 4700u here.

and the default disk encryption is very annoying.

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LeoHelsen-0113 avatar image
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LeoHelsen-0113 answered

Also the same issue. BSOD when enabling virtual machine platform. Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. I have a brandnew HP pavilion with a Ryzen 5 4500u with radeon Graphics.

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rubenwhitney-4450 avatar image
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rubenwhitney-4450 answered rubenwhitney-4450 published

Also same issues with the hp 15z ryzen 4700u

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02529861 avatar image
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02529861 answered 02529861 published

Last week, I bought a AMD CPU notebook from a small vendor (https://www.mechrevo.com/), the basic config is:

CPU: AMD Ryzen 7 4800H with radeon graphics

Memory: 32GB

Disk: 1TB NVME

OS: Win10 1909  Home edition

Wireless: Intel AX200 With 160MHz WIFI 6


The notebook also have the some issue.

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JeanSagi-7531 avatar image
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JeanSagi-7531 answered JeanSagi-7531 rolled back

Same here with my daughter's laptop, albeit it is a different model:

HP - Pavilion 15-eh0003la - AMD Ryzen™ 7 4700U.

Had to restore OS from an image (fortunately HP offers that choice).
And really Bitlocker is awful in these situations.

Just enabling vmp (Virtual Machine Platform) gives the dreaded SYSTEM_THREAD_EXCEPTION_NOT_HANDLED BSOD.

It is a pity that this beautiful laptop gives this kind of problems and worst of all is that it seems HP does nothing to help.

SIDE NOTE: I bought a Lenovo IdeaPad-5 14-ALC105 for my wife (also a beautiful machine BTW), and enabling vmp and vhp was a real breeze!


Really bad for HP!


J.

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HelderFerreira-0432 avatar image
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HelderFerreira-0432 answered HelderFerreira-0432 edited

Had the same issue with a Lenovo laptop, followed the solution in this Lenovo forum, and it worked for me.
forums.lenovo.com



I had to disabled the feature "Enhanced Windows Biometric Security" in BIOS.

In my case it didn't generate any minidump or memorydump.
@MaviShres-8572 see if this helps you.

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