question

BraylonErvin-6280 avatar image
BraylonErvin-6280 asked ·

My computer won’t let me sign in.

So, this is not really a GAMING issue, but there is no subreddit of just tech issues that I could find. Anyways, I was editing a video for YouTube, it was normal until I had to render it. For some reason it failed and the application wouldn’t open. So like any normal person I restarted my PC. Welp when it got to the signing in of windows. I type in my pin and it says “Your device is offline. Try a different Sign-In Method.” So I connect to WiFi, still doesn’t work and now says “Your credentials couldn’t be verified”. Continuing and then it says “something went wrong and your pin isn't available (status: 0xc000006d, substatus: 0x0). Click to setup your pin again” and it gave me an option to change my pin. So I click it, then a blue screen appears saying “the user profile service service failed to sign in. user profile cannot be loaded” and so I click cancel and it takes me back where I started. No matter how many times I restarted it never worked... So like ANY NORMAL PERSON I look up a solution, I don’t see a single thing on the error code I got and no one has found a definite fix. I find one that says I should sign in with safe mode, I try that, I try to sign in with my password, says it’s wrong. I reset my password and try again, says it’s wrong, I reset the password of my other account, says it’s wrong. IDK WHAT IS HAPPENING! Then, I try to go back out of safe mode, I do that successfully, the problem continues normally. So I try going back into safe mode but now, the option isn’t there when I hold Shift and press restart. The only option was to turn off my Pc. I use the alternative method of getting to safe mode. I get to the blue screen where it has the options for safe mode and the “restart” button. I click restart and it doesn’t take me to the blue screen where I chose which one. It takes me back to the automatic repair screen and back to the page before clicking restart for safe mode... I do that multiple times until I’m pissed. So I try to factory reset. The option isn’t working, I try to uninstall windows update, the option isn’t working. NOTHING WORKED. so I had it. I pressed the continue to windows 10 button only to be taken back to the blue automatic repair screen of options.... and now I’m here in an endless cycle of the same place. Please tell me someone has a fix I can’t access my computer...

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DSPatrick avatar image
DSPatrick answered ·

QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.


https://answers.microsoft.com/en-us/windows/forum/windows_10-hello

(please don't forget to mark helpful replies as answer)




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