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KimberlyMcDade-5479 avatar image
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KimberlyMcDade-5479 asked ·

Can a landline be transferred to the phone system and the auto attendant transfers back to the landline for the staff to answer the call?

We have a store and are looking for an auto attendant solution that would work with our landline. We need the auto attendant to give available hours, directions, amenities, and then the option to talk to staff if necessary. Can the phone system, transfer the caller back to the landline for the staff to then answer their call? We have high speed internet at all 4 stores and we have at least 2 phone lines tied to the front desk, one is the main line and the second is a backup that could be used if necessary. Can this tie into Teams, or is this a separate issue entirely?
Thank you.

office-teams-windows-itpro
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi KimberlyMcDade-5479!
Phone system in Office 365 gives you PBX capabilities, you can refer to the following link to know how to set up phone system in your organization:
https://docs.microsoft.com/en-us/microsoftteams/setting-up-your-phone-system

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DSPatrick avatar image
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DSPatrick answered ·

QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

https://social.technet.microsoft.com/Forums/en-US/home?forum=msteams

(please don't forget to mark helpful replies as answer)


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TrentCreekmore-0410 avatar image
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TrentCreekmore-0410 answered ·

What you looking for is a Private Branch Exchange, or PBX telephone system.

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