question

BenPalacios-2087 avatar image
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BenPalacios-2087 asked huelsbusch answered

I can't schedule a Microsoft exam on Pearson VUE

I can't schedule a Microsoft Exam. I'm getting the following error:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

not-supported
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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--






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huelsbusch avatar image
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huelsbusch answered

Hi,

I had the same problem and it was caused by umlauts like ä, ü, ö or the letter ß.
Maybe you have also any special character in your profile that is not A-Z, a-z, 0-9.

Kind regards,
Colin

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