¿Como puedo arreglar mi laptop que se reinicia al formatearla?

Diego Osorio 1 Reputation point
2020-04-09T15:16:25.28+00:00

Decidí restaurar a los ajustes de fábrica y empezó a formatearse, luego del reinicio, la voz de cortana aparece y me dice que tengo que seguir pasos para preparar a mi laptop.
El primer paso es el del idioma, la region, el teclado (conceptos básicos), y luego tengo que esperar para llegar al paso 2, que es el de conectar a la red. Sin embargo, no me carga el paso 2 y me regresa a repetir el paso 1 y siempre pasa esto. No se puede terminar de formatear.

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  1. Dave Patrick 426K Reputation points MVP
    2020-04-09T15:18:25.823+00:00

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-networking

    (please don't forget to mark helpful replies as answer)

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  2. Leon Laude 85,646 Reputation points
    2020-04-09T15:18:41.187+00:00

    Hi,

    Q&A currently supports the products listed in right-hand pane (more to be added later on)

    You can reach the experts in the dedicated Windows 10 forum over here:
    https://social.technet.microsoft.com/Forums/en-US/home?category=windows10itpro

    Windows 10 forum in Spanish:
    https://social.technet.microsoft.com/Forums/es-ES/home?forum=win10itprogeneralES

    (please don't forget to mark helpful replies as answer)

    Best regards,
    Leon

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