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AmandaRodriguez-6237 avatar image
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AmandaRodriguez-6237 asked ·

Pin unavailable after update

On 4/9, my Google Chrome froze so I decided to restart my computer. Only option was to update and restart. After the update and restart, the sign-in screen says "Something happened and your PIN isn't available." Only login option available was my password. I tried every single password I ever used for my Microsoft account, even reset the password from my phone, but it was incorrect even though I was able to login on my phone. I tried to uninstall the update, open the command prompt, but need my password to do this. Now I am locked out of my computer because of this latest update.

windows-10-setup
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DSPatrick avatar image
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DSPatrick answered ·

You can work through this one to account recovery.

https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password


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AmandaRodriguez-6237 avatar image AmandaRodriguez-6237 ·

As I mentioned, I already tried resetting my password on my phone and am able to successfully login on my phone. However, the password still shows as incorrect when I use it to access my laptop.

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DSPatrick avatar image DSPatrick AmandaRodriguez-6237 ·

Sounds like the pc may not have internet access, but I'd also try asking for help over here.


https://answers.microsoft.com/en-us/windows/forum/windows_10-security


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AmandaRodriguez-6237 avatar image AmandaRodriguez-6237 DSPatrick ·

It does have internet access, but thanks.

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KapilArya avatar image
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KapilArya answered ·

Hello,

When it says 'Something happened and your PIN isn’t available', does it say 'Click to set up your PIN again.' as well? If yes, you can use that to create new PIN.

In case if it doesn't mentions 'Click to set up your PIN again', try enabling legacy boot and see if that helps.

Or you can give another chance to change your password and see give some hours and check if new password is accepted on your system.

Regards.

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