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SatheeshPrakash-3276 asked AmitaMenon-3691 edited

The user profile Failed to attach

Hi Team,

We are getting strange issue in WVD Fslogix environment. we have 2 VDI in as shared pool.
One particular user is not able to into one VDI, getting below error. but in another VDI he can able to login without any issue. both VDI has same OS, policies, fslogix version also upto date.

Error:
The user profile is failed to attach. Please contact support.
Status:0x0000000B Message: cannot open virtual disk
Reason:0x00000000 Message: The container is attached
Error Code:0x00000026 Message : Reached the end of the file.54788-fslogix-error-li.jpg


azure-virtual-desktopwindows-server-fslogix
fslogix-error-li.jpg (601.7 KiB)
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SatheeshPrakash-3276 avatar image
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SatheeshPrakash-3276 answered

@KarlieWeng-MSFT I didn't fully find the root cause and solved the issue. but some how managed to solve at this time.
Renamed the user profile folder in profile storage container and logged again, this time logged in successfully and this created new profile folder then restored the backed up file.

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Testoso avatar image
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Testoso answered SatheeshPrakash-3276 commented

you need to find wherever this VHD is attached, end up this invalid session and try to login one more time

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Vhd is attached no where, I'm running this over month.
Trying everyday and ending up with same error

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Testoso avatar image Testoso SatheeshPrakash-3276 ·

can you login to one of the machines with a local profile? admin profile maybe?

you need to find the logs in this path " C:\ProgramData\FSLogix\Support ", find the Profile log file and then locate the exact reason why the VHD doesn't load..

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LoadProfile failed. User: 1203487. SID: S-1-5-21-502536679-1125923469-1539857752-16736086. (A device attached to the system is not functioning.)


The above error im seeing in log file

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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered KarlieWeng-MSFT commented

Hello

Does the affected user has full control and Owner over their FSLogix Folder and the VHD files?

Make sure that the user is not being excluded from FSLogix.

Is there a .old file on the user's FSL folder?

Check the logs for potential issue:
Navigate to%PROGRAMDATA%\FSLogix\Logs\Profile
Open the most recent file and find any ERRORs or WARNINGs. Many times it will tell you exactly what the issue is.

Best Regards
Karlie


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55271-fs-error-1.png



This the error I'm seeing in logs folder, I cannot confirm the exact cause.
Please let me know if you found something.

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fs-error-1.png (33.7 KiB)

Can you share configuration info, and repro steps with me? Are you using the CCD feature?

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Hello @SatheeshPrakash-3276

Have the problem resolved? If any problem, welcome to feedback!

---Please Accept answer if the reply is helpful---

Thanks
Karlie

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