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HASNULHADYBINKARIM-3598 avatar image
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HASNULHADYBINKARIM-3598 asked emilyhua-msft commented

MICROSOFT OFFICE KEEP CRASHING

Hi,
My Microsoft Office 365 keep on crashing when I login to my account. If I logout the software are fine not crashing, but when I login it keep crashing. Windows give error "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Close Program."
Please help me.

Note: reply me at syXXXXXma@yahoo.com.my

office-deployment
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@HASNULHADYBINKARIM-3598
Since we support on the Q&A forum, I will reply to you here, and welcom back if you have any updates.
In addition, to protect your personal information, I have modified your email address.
Thanks for your understanding.

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1 Answer

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emilyhua-msft answered emilyhua-msft commented

@HASNULHADYBINKARIM-3598

According to your description, I have 2 questions as following.
- Is your Office activated successfully?
- Where did you log in to your account? For example, under User Information, under Connected Services or others.

Please choose one Office app, go to File > Account, take a screenshot of this interface. (Please also note, cover your personal information to protect your privacy, such as the email address, as the forum is a public place.)

I would suggest you perform a Repair Online for Office first.

In addition, please quit or close any security software temporarily to check this issue.

If they all do not work, please uninstall it compelety and reinstall Microsoft 365 apps.

Any updates or questions, please let me know.


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@HASNULHADYBINKARIM-3598
I am checking the status of this issue. Do you have any update for it?
If yes, please feel free to post back.

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