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AdamBlandford-8655 avatar image
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AdamBlandford-8655 asked MichaelSeow-6844 published

Visio Viewer 2016 - was not able to complete the operation

I recently installed Visio Viewer 2016 for a user who needs to be able to look at Visio files but does not need to edit, just gather information. After a reboot, when he attempts to open a .vsd or .vsdx file from an email he gets the error " The Microsoft Visio Viewer was not able to complete the operation." It is attempting to open in IE with the Visio tool bar as expected. I tried saving the files locally and opening from his computer and get the exact same error. I found a post that suggested changing the activex controls to allow for prompts to allow activex and it is still not working.

office-visio-itpro
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Hi @AdamBlandford-8655,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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With the impending move away from IE11, will there be a modern solution to viewing Visio files?

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1 Answer

emizhang-msft avatar image
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emizhang-msft answered

Hi @AdamBlandford-8655,
Did you install any Office suites in PC?
What the default browser did you set?
What Operating System did you use?

First please check the System Requirements:
Supported Operating System
Windows 10, Windows 7 Service Pack 1, Windows 8.1

This download works with the following program:
Microsoft Internet Explorer 8, 9, 10, or 11.

Try to disable Antivirus software and firewall.

Open IE > Tools > Manage Add-ons. Select "All Add-ons." Make sure Visio View 2016 ActiveX control is installed and enabled.

Any updates please let me know and I'm glad to help you.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.