Error - Failed to Upload Attachment

Question

Received this error - Admin said he could not fix:

Diagnostic information for administrators:

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Error is [0x80070057-0x00000000-0x00000000].

Failed to upload attachments to server (error 0x80070057).

Submit-Message failed: message id(13), failure enum(29), HResult(0x80070057), EC(0).

Answer 1

Hi @Tina Balkema ,
In order to better solve this issue, I want to confirm the following points:
What’s your Exchange server version?
Only one user have this issue or all users have?
Will you receive the NDR only if you send an email with an attachment? Have you tried other types of attachment?
According to my research the error information, there are many possible causes of this issue, please try to following the steps:

1. Please try to login to OWA and send a test email with an attachment. then check if it can be sent successfully.
2. Please try to run “outlook /safe” in the Run to start outlook as safe mode, To avoid interference from third-party Add-ins.
3. Please try to re-create a outlook profile.
4. Please upgrade outlook to the last version.
   In addition, except for NDR, are there any errors when adding attachments and sending emails?
   If possible, please share the complete NDR information with us, we could know more information. But please pay attention to covering the personal information.

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Answer 2

I did determine that the message traces were accurate, the ones that bounced didn't go through. Two threads, one was a reply and add of an internal CC, the other a forward of an email with a PDF (~100kb) attached. That one we were able to repeatedly forward and have the same bounce result. Some kind of corruption in the thread or something, because I could save off the PDF, attach it manually and send it from end user to myself outside the company without issue. The person she was forwarding to was internal, guess I didn't think to try that at the time, but expect it would have had same results since it was already bouncing initially.

Answer 3

Hi　@JT ,
Are you a colleague of the person posting or other users who meet the same issue in the forum?
Regarding your test results, I understand that emails with attachments can be sent directly to external recipients and can be sent successfully. But if you forward a mail with attachments to internal recipients, an error will occur. Can it be considered that this error occurs only when forwarding emails with attachments?　If my understanding is wrong, please correct me in time.
Only one user have this issue or all users have?
Did the user change any settings before this issue occurred?
How do you conduct these tests? Is it through OWA or Outlook client, or both have the same issue.
Please try to log in the problem user on another computer and forward the email with attachment
After the email fails to be sent, is there an NDR generated? If so, please share the complete DNR with us. In addition, are there any other pop-ups or errors generated? Please pay attention to covering your personal information.

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Answer 4

It is the same issue, as it is the same error. There is the ndr with the error previously described. There are no internet headers, as it's not making it outside the o365 server. I'm not interested in spending more time on it.

Answer 5

Sounds like others in the same office may be having the same issue. The one user I'm working with is on current channel, updated on the 13th from release the 12th. I'm not convinced this isn't an office update issue. Going to try to roll her back a couple versions and prevent updates and see if that helps her.