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AdithyanK-7199 avatar image
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AdithyanK-7199 asked ·

Ubuntu teams app creating damages to system keyboard during call

Microsoft teams application in ubuntu is creating below trouble when a teams call is in progress.

If a keyboard button is pressed in any application, hundreds of that character is appearing in the application. It happens in all the applications (text editor, browser, teams chat window itself), etc

This should be resolved as soon as possible please

office-teams-linux-itpro
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Installing the Teams application for Ubuntu started to be smooth, but after a few days started to be very hard to manage. Every time I need to use Teams to have calls, the computer simply blocks the mouse, or blocks the keyboard, or even if I switch from applications and use the keyboard to type characters, it repeat those characters duzens of times.
For example if I type Hello, the laptop writes HHHHHHHHHHHHHHHHEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOO.
Other times, frezes the screen. Another mal-functionality is that doesn't detect automatically bluetooth headset automatically. I can ear the ring to attende the call, but when I enter in the call I don't ear anyone.
The only solution is to force the shutdown for all of these cases reported above. My laptop is a Lenovo E470.

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi AdithyanK-7199!
Does anyone else have the same issue in your organization?
What is your Ubuntu Version? 16.04 or 18.04?
I did a test in my environment but did not reproduce your issue. In order to make sure if it is a known issue, would you mind provide me detailed steps about this issue? I will follow these steps to see if it can be reproduced in my environment.
Besides, it recommends you try to update your client version to the newest to see if this issue still persists.

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AdithyanK-7199 avatar image
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AdithyanK-7199 answered ·

Hi @JimmyYang-8258 ,

Thakns for your response.

My Ubuntu Version is 19.10.
You have Microsoft Teams Version 1.3.00.5153 (64-bit).

This is the lates teams app version for ubuntu as per this page https://products.office.com/en-in/microsoft-teams/download-app

Another person from my organization is also having the same issue. His ubuntu version is 18.04.

We both reproduced this issue twice by following steps...

  1. Open Teams Ubuntu

  2. Call another person (say person-b)

  3. Wait till he answers the call

  4. After he attends, ask him to share his screen

  5. Wait till you see his screen

  6. Now, open any other application (say web browser, text editor, etc)

  7. Type a single character, say 'a'

  8. You may notice that the character is kept appearing lot of times. You can verify the same by typing other characters

  9. Continue following the below steps if the effect is not that bad

  10. Come back the team app. Click 'Chat' from the left side dark blue bar

  11. Click some other person (say person-c) and type some msg (say 'hi')

  12. Now, you can evidently see the effect explained in point-8.

  13. As a bonus effect, the touchpad of my Lenovo Thinkpad laptop stopped working. The mouse arrow does not move when i move my finger on it.

  14. I did quit teams app (after lot of difficulty)

  15. Now, keyboard came back to normalcy immediately

  16. The touchpad function restored only after 5 mins


Pls give a feedback after following the above steps, whether the issue is reproduced...!

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MarianJavorkaMSFT avatar image
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MarianJavorkaMSFT answered ·

Thank you @AdithyanK-7199 for your time to send us feedback. I see you have Lenovo Thinkpad, we already had similar report and it looks like it might be issue of BIOS and firmware version, as discussed here https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and/E480-keyboard-problems/td-p/4190409 and the bug description on launchpad https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787782. The reporter claims the issue is gone after updating BIOS and firmware. Could you try this?

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AdithyanK-7199 avatar image
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AdithyanK-7199 answered ·

Threre may be some Lenovo Thinkpad issue reported in world that affects keyboard and mouse. But, that has never happened for me.

The issues that I report happens only when I see the screen of the other party in teams call. When I quit teams application, the keyboard comes back to normal immediately.

In this case, how can we suspect the BIOS level thing?

If you are sure of the BIOS thing, pls tell that a particular feature of BIOS and a particular calls of teams app makes this effect and things like that, which will be useful also for future readers of this post.

Another thing : Could you reproduce the issue with my above steps in your ubuntu setup??

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi AdithyanK-7199!
Thanks for sharing detailed steps about this issue!
I followed your steps in my test but there is nothing happened in my environment. Teams client version is the same as yours and
Test Result is like the following picture for your reference:
7566-28.png



28.png (186.6 KiB)
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AdithyanK-7199 avatar image
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AdithyanK-7199 answered ·

Hi @JimmyYang-8258 ,

I dont know what environment conditions make the difference. In our organization, I have seen 3 persons having this issue. Not sure how many more have this problem.

I am able to consistently reproduce this issue with the above sequence.

Ok.

Is there any log files of teams app produces which, if I share to you, will be useful to you for diagnosis...?

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Joren-9558 answered ·

I am experiencing the same problem. For me, this happens when I am in a video call and try to type anything anywhere.

I am using Ubuntu 18 on a HP Envy.

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VladasLapinskas-0590 answered ·

I have the same issue with Ubuntu 18 and ThinkPad. The same for my colleagues in my organization.

The following link shows that at least 45 persons have the same issue on different HW and Linux distributions, with the majority on Lenovo/Ubuntu

https://answers.microsoft.com/en-us/skype/forum/all/keyboard-issue-during-and-after-a-video-call-on/1a6710c6-40d9-4327-b7a0-ddbd7067366e?page=1

In my case system is affected even without screen sharing, just a normal voice call and no key pressed during the call. However, after the call system is completely blocked, repeating every keystroke multiple times. That happens in about 60-70% of all my voice calls.

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AdithyanK-7199 avatar image
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AdithyanK-7199 answered ·

Microsoft Team,

Attaching my BIOS information... Just see whether it helps in diagnosing..

Also, as mentioned in one my previous comments, pls communicate whether any teams application logs will help you diagnose the issue...!

Issue is definitely there, and we have to find ways in reproducing in your environment.

7924-bios-info.txt



bios-info.txt (17.8 KiB)
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I am facing the same issue. Ubuntu 18.04 , Lenovo L480 , Teams latest version. Did you find any solution ?

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zerepe-5287 avatar image
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zerepe-5287 answered ·

Same problem here.
Lenovo L580
Ubuntu 18.04.4, Kernel 5.3.0-51
Keyboard locks if initiated calls or videocall.
After finishing call, keyboard is not responding and needs to restart the Teams application to recover control.
Really annoying...

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