question

AlanCrookes-4626 avatar image
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AlanCrookes-4626 asked ·

Error Logging Into Sharepoint iOS App

Has anyone seen a problem logging into sharepoint online using the Sharepoint iOS app. I choose "Sign in to SharePoint Online" as my sharepoint sites are on office 365. I put in my username and it directs me to a Microsoft page for the password and 2FA token. The setting up your account loads momentarily and then I get a dialog box saying "Couldn't sign in Unable to retrieve required tenant info" I had been using it before but signed out to document the sign in process for my colleagues. Couldn't find an answer on Google searches.

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For any device that has signed out of Sharepoint iOS we are now getting this error. If they are already signed in there appears to be no issues.
Fine a fix by chance?

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That’s the same problem I’m experiencing. Still no solution.

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0 Votes 0 ·

This is getting old. We have users with new iPads that aren't allowed to sign into the SharePoint iOS app because of this.

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DSPatrick avatar image
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DSPatrick answered ·

QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.


https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sharepoint-mso_imobilemsoffice_sharepoint-mso_imobile

(please don't forget to mark helpful replies as answer)


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10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

AlanCrookes-4626 avatar image
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AlanCrookes-4626 answered ·
·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DSPatrick avatar image
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DSPatrick answered ·

Sounds good.

(please don't forget to mark helpful replies as answer)


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10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

MikeLee-3102 avatar image
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MikeLee-3102 answered ·

Please make sure the user that is experiencing this error has access the the root SharePoint site collection.


Thanks,
Mike

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10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.