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My Windows Store remote desktop app has just updated in the background and I now cannot connect to some servers. This may be due to lack of support for "server authentication", as the servers that are working seem to have that turned on, whereas the server I can't connect to don't. The connection hangs at "Connecting to desktop Configuring remote PC..."
Version of the client is 10.2.1646.
My windows version is Windows 10 Enterprise 1909 build 1863.1256.
I can connect using the old-style windows desktop mstsc.exe to all servers without issue. Have tried restart of PC and uninstall/reinstall without success.
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Sorry this isn't an answer but I have the same issue here. I've tried a Reset of the app to no avail. Mstsc and the old Remote Desktop Connection manager connect without issue but regardless of what I'm connecting to (server or workstation), the app gets stuck at 'Configuring remote PC...' for a few minutes and gives up. My version numbers are the same as Stuarts'.
Oddly, the same app works without issue after the update on my personal machine to connect to another of my personal machines (both running 20H2), where the 1909 machine cannot connect with the following error: 'You have been disconnected because another connection was made to the remote PC.'
Error code: 0x516
Extended error code: 0x0
Activity ID: {c47c17cc-88a9-4fcc-b124-1e31faff0000}
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Same issue here as well. Would really appreciate an update or a rollback on the store version.
Stuck on "...Configuring remote PC..."
Microsoft Remote Desktop v 10.2.1646.0
Windows 10 Home v 19042.746
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Problem submitted in the Feedback Hub as https://aka.ms/AAavco1
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Windows 10 1909 running the RDP App version 10.2.1798.0
Still stuck at "Configuring remote PC..."
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Version 10.2.1701.0 is now available in the store. You can go to the updates section, check for updates, then install. I have tested and it has resolved my issues.
This works for me.
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Same here, problem since 10 hours, users cannot connect using Windows Store Remote Desktop app, mstsc works as usual. I'm not able to connect to WS 2012R2, WS 2016 and W2019 RDS.
Hello @Squibb, Stuart
Please first refer to the general troubleshooting step :
Remote desktop connection is sometimes stuck on the Securing remote connection screen
Also please try reboot your Gateway server.
Here's a thread for your reference.
Best Regards
Karlie
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your link is for the MSTSC version, as the original poster stated that works still.
The Remote Desktop APP does not work and hangs.
I have the same issue and same versions as the OP, everything was working fine last Friday
no luck, in my case still not working, I restarted all servers yesterday, it was the first idea, I checked also both links but still the same, what is strange old application is working fine, only windows store remote desktop app is affected.
Hi,
There is no Gateway Server in this scenario. The connection is directly from my PC to the servers in question. MSTSC continues to work successfully.
Regards,
Stuart.