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ChenYuhan-3230 avatar image
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ChenYuhan-3230 asked ·

I remove the school account on MFA on my iphone. Now I want to add it back

I was not familiar with the MFA. In order to add an company account on the MFA on my iphone, I removed the school account on MFA on my iphone. Now I want to add my school account on the MFA again. So I registered on the website "https://aka.ms/mfasetup";. After I entered my school email and password, it showed that it sent notification to MFA on my iphone. But I can not find the notification. So I tried to add the school account on the MFA on my iphone, but it requires QR or some password, which I cannot find. Could you please help me with it? Thanks!

azure-ad-multi-factor-authenticationmicrosoft-authenticator
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JamesTran-MSFT avatar image
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JamesTran-MSFT answered ·

@ChenYuhan-3230
Thank you for the post!

If you aren't receiving the code or notification, you can try going to "aka.ms/mfasetup"; and changing your primary means of authentication to phone call or text. This way you can at least authenticate yourself while trying to figure out how to re-add your account to the app.
58331-image.png

For the QR code, if your account is not a Microsoft account, I'd recommend looking for a security/2 factor tab on your school account that lets you set up the app with a QR code. For more info.

I've also added the "microsoft-authenticator" tag to this thread so the community here can take a look into your issue as well.


If you have any other questions, please let me know.
Thank you!


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JamesTran-MSFT avatar image JamesTran-MSFT ·

@ChenYuhan-3230
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

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ChenYuhan-3230 avatar image ChenYuhan-3230 JamesTran-MSFT ·

Hi James

I contacted the IT center in the school to send me the QR code according to you advice, and the problem solved.
Thank you very much for your help!


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JamesTran-MSFT avatar image JamesTran-MSFT ChenYuhan-3230 ·

@ChenYuhan-3230
Thank you for the quick follow up and I'm glad that you were able to resolve your issue!

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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