App/game getting 0x80240017 error during download/installation

Paul Mouchet 1

I've got a UWP game in the Microsoft Store. The majority of people that have installed it have not reported any issues. However, 2 people have now reported getting error 0x80240017 during the installation process.

I've been doing a lot of research on the subject, but I can't find anything that is particularly helpful. The error often seems to be connected to the Windows Update process.

Any insights that I can provide to my users would be very helpful. I'd also like some idea why this error is happening, in case there is something I can do from the developer's side of things to prevent it from happening in the future.

Thanks.

Fay Wang - MSFT 5,196 Reputation points

2020-04-24T06:58:18.727+00:00

Can you tell us the OS versions of those users' devices which throw 0x80240017 error during the installation process?
Paul Mouchet 1 Reputation point

2020-04-24T10:59:46.197+00:00

The user is on Windows 10, but I don't know what the build number is. I had asked them for it, but neither of them got back to me with the info.
Fay Wang - MSFT 5,196 Reputation points

2020-04-27T07:13:02.017+00:00

If the users' machines are in Windows 10 and they're having problems with an app from Microsoft Store, you can recommend them to consider some updates and fixes by following the steps from this document. After that, if installing the app again, will the same issue occur?
Paul Mouchet 1 Reputation point

2020-04-28T13:04:57.767+00:00

I have heard back from one of the users. He has tried both the info from the article as well as resetting the windows store cache. Same error.

He's running version 10.0.18363, which is higher than my game's required build version for the game.

The aforementioned user is actually getting a error code: x803fb005
Fay Wang - MSFT 5,196 Reputation points

2020-04-29T09:12:22.737+00:00

If he runs the version which is less than or equal to your game's required build version, will the same issue occur?
Paul Mouchet 1 Reputation point

2020-04-29T10:58:50.71+00:00

I'm not exactly sure what you're asking. The game's minimum build is 16299 and the target build is 17134. I know many people have downloaded and installed the game without issue.
Fay Wang - MSFT 5,196 Reputation points

2020-04-30T08:53:51.187+00:00

So did the use receive the 0x803fb005 error? About it, you could try to reset the Store app(Start>Settings>Apps and features), then select the app that is not working and click Advanced Options. After that, click the Reset Button.