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miselhader-3181 avatar image
miselhader-3181 asked ·

Windows 10 installation tool can't find drivers

Trying to install windows on new hard drive. I created a disc with .iso using installation media Microsoft media creation tool. When I try to install, I get message "cannot find drivers." What now?

windows-10-setup
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Hi,

We have not get information from you for several days.
Any update for your issue?

If the reply is useful for you, please take it as answer.
If you have any other confuse, please reply to us directly.

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DSPatrick avatar image
DSPatrick answered ·

Sounds like you may need to present the manufacturer disk controller driver during setup



7645-loaddriver.jpg



loaddriver.jpg (44.3 KiB)
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JennyFeng-8985 avatar image
JennyFeng-8985 answered ·

Hi,

Welcome to our new Microsoft Q&A Platform.

As recommended, since that's a new hard drive, you should download the disk controller driver from the manufacturer's website.

Best Regards,

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luanvieiradearaujo avatar image
luanvieiradearaujo answered ·

Hi,

I also had this problem and tried to solve it in many ways. The only way that really worked was to create a new installation media using MediaCreationTool (https://www.microsoft.com/en-us/software-download/windows10)

If the reply is useful for you, please take it as answer. If you have any other confuse, please reply to us directly.

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LuigiBruno avatar image
LuigiBruno answered ·

Hi @miselhader-3181.

You wrote you're using a new hard drive: you have to prepare a USB drive containing the drive's controller driver and plug the USB drive when you need the disk and the partition where you want Windows to be installed, then click Load driver and browse to the USB drive for Windows to be able to locate the disk controller's drive and recognize the new disk.

Bye.

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