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WilliamM-2133 avatar image
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WilliamM-2133 asked AndyClapham-3935 commented

Teams Desktop App for Mac Not Auto-Updating

A staff member at my organization noticed a gray banner in his Teams app for Mac window stating ''Update in 20 days to continue using the app" and a link was provided to download the latest version. The staff member was on version 1.3.00.9271, while all other staff had been updated to 1.3.00.33671 either automatically or by checking for updates in the app.

We were able to download the latest version through that banner link and the staff member is on the latest version. My question is how are the automatic updates pushed? The staff user doesn't open Teams often and only for meetings. Could that affect how updates are pushed?

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JimmyYang-MSFT answered AndyClapham-3935 commented

Hi @WilliamM-2133

To make sure Teams automatically updates, install the application in the default location: user\Appdata.

If you join meeting via Teams client, don't worry about it! the Teams client auto-updates every two weeks. Because Teams is governed by the Modern Lifecycle Policy, it's expected that users remain on the most up-to-date version of the desktop client. This ensures that users have the latest capabilities, performance enhancements, security, and service reliability.


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Thank you for your response. From further research, it looks like users have not been opening Teams client, except during meetings. We are trying to make sure that users are opening Teams client outside of meetings to make sure the app is active for updates to run. This looks like it may have success.

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There still may be a problem here. I had 1.3 (installed in the default location), and even doing check for updates did not install anything. I had to go to the Microsoft download site and download and install the new version manually to get 1.4.

We have a lot of Mac users who are very unhappy with the performance of teams and are reverting to zoom+dropbox+slack; so I really want to make sure they get any performance related updates.

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