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heidih-2318 avatar image
0 Votes"
heidih-2318 asked F8Administrator-1054 published

Room is not Auto-accepting the room bookings, and not sending responses.

Problem is that the Room is not Auto-accepting the room bookings, and not sending responses.

I have created an Exchange 365 Resource mailbox Type Room and enabled it for MS Teams as per this:

Deploy Microsoft Teams Rooms with Microsoft 365 or Office 365 - Microsoft Teams | Microsoft Docs

Settings are as follows:

AutomateProcessing : AutoAccept
AllowConflicts : False
AllowDistributionGroup : True
AllowMultipleResources : True
BookingType : Standard
BookingWindowInDays : 180
MaximumDurationInMinutes : 1440
MinimumDurationInMinutes : 0
AllowRecurringMeetings : True
EnforceAdjacencyAsOverlap : False
EnforceCapacity : False
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : True
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {}
RequestOutOfPolicy : {}
AllRequestOutOfPolicy : False
BookInPolicy : {}
AllBookInPolicy : True
RequestInPolicy : {}
AllRequestInPolicy : False
AddAdditionalResponse : True
AdditionalResponse :
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : True
RemoveForwardedMeetingNotifications : False
AutoRSVPConfiguration : Microsoft.Exchange.Data.Storage.AutoRSVPConfiguration

59467-tentative.png







I have logged on as the Room mailbox and checked the settings:

59476-rescheduleing.png

Any advice?


office-exchange-server-administration
tentative.png (12.9 KiB)
rescheduleing.png (42.0 KiB)
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Can you try creating a new room as a test ( not integrated with Teams) and see if that works.
Also, in your output:

This should be set to false if you are not adding an additional response, or set what the additional response should be

AddAdditionalResponse : True
AdditionalResponse :

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AndyDavid avatar image
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AndyDavid answered

Can you logon to the room directly via outlook? Sometimes that pops it or shows you something not so obvious when sending a meeting request to it.

Enable the account and reset the password for that room, then create a new Outlook profile for that room and logon to it as that room and then test again from your mailbox.

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heidih-2318 avatar image
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heidih-2318 answered

This link is what I used to setup the room: https://docs.microsoft.com/en-us/microsoftteams/rooms/with-office-365

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KaelYao-MSFT avatar image
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KaelYao-MSFT answered AndyDavid commented

Hi,@heidih-2318
According to the document, there are several parameters in your settings which are different from the suggested settings.
60132-4.png
Please try configuring the parameters and see if it can help with your problem.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

[2]: https://docs.microsoft.com/en-us/answers/articles/67444/email-notifications.html


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That wouldnt affect the ability to get a response from the room however.

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heidih-2318 avatar image
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heidih-2318 answered

@KaelYao-MSFT none of those parameters should be relevant.

@AndyDavid

T

his should be set to false if you are not adding an additional response, or set what the additional response should be

AddAdditionalResponse : True
AdditionalResponse :

I have an Additional Response, I just didn't add it into this public forum.

Can you try creating a new room as a test ( not integrated with Teams) and see if that works.

Created a new room with no integration into Teams, with the following settings and the result was no message back and it set to Tentative.
![60648-image.png][1]

![60683-image.png][2]


[1]: /answers/storage/attachments/60648-image.png
[2]: /answers/storage/attachments/60683-image.png

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heidih-2318 avatar image
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heidih-2318 answered AndyDavid commented

@AndyDavid yes I can. I went via OWA. Nothing pops.
Message Requests are all sitting in the Inbox.

And a Message Trace shows that my booking emails are going to the Room mailbox. Nothing is leaving the Room mailbox.

I'm reading this as "Auto-Accept" is not working, even though it's set correctly.

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Can you try with Outlook instead? It really can make a difference :)
If that doesnt work, set the calendar to to AutoUpdate or None, then back to AutoAccept if it lets you.

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heidih-2318 avatar image
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heidih-2318 answered F8Administrator-1054 published

Unbelievable. It worked!
I made no change other than creating an Outlook client profile and logging in as that account.
That's some weird bug.
Thank you.

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Glad to hear that the problem get solved.
Thanks for the sharing!

1 Vote 1 ·

Just solved my problem with two Teams Rooms that suddenly topped allowing forwarded meetings. Signed in on Outlook and changed nothing. Tested, and works!

Thanks!

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