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Tdldp-3793 avatar image
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Tdldp-3793 asked ·

RDP Client connection to Azure VM : The credentials supplied to the package were not recognized

Hello all Azure Community

I am currently facing a weird problem.
I have set up 2 windows based VM in azure approx 8 months ago. No problem using them up to now with RDP Client connexion.

I currently manage to connect using 2 Win 10 pro based PC.

On a surface 3 pro, i have tried connecting to these VM's and am facing a weird message when using RDP Client :

The credentials supplied to the package were not recognized

Weird, because when using RDP client, there does not seem to be a certificat warning, nor a certificat validation popup.

I still manage to connect to the VM on any other W10 machines, or Iphone RDP Client APP.



Any help on debugging this would be appreciated.

tdldp

azure-virtual-machines
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1 Answer

ks-mrodriguez avatar image
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ks-mrodriguez answered ·

I'm having this same issue. It seems that if you try connecting using the IP, it gives you that error. IF you use the FQDN or DNS record of the VM, it works perfectly fine at times.

Using a program like Remote Desktop Manager by Devolutions or even sometimes doing mstsc -v (ip) gives the error.

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