question

yazyenilmez-0722 avatar image
0 Votes"
yazyenilmez-0722 asked Peppe-8859 published

Microsoft Authenticator account deleted by mistake

I accidentially removed my account in Microsoft Authenticator app which I was getting "Sign In Request" for Microsoft Teams and Outlook for my organization. I changed my mobile device and when I try to access Microsot Teams in the new device, approve request is sent to old device which is giving this error : "The notification is for an account that is no longer available. You may need to add the account again." The problem is I am not able to add the account again. Moreover, if I try to add that account in the new device, the approval request is sent again to the old device.

Any idea would be welcome to solve this issue..

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DSPatrick avatar image
1 Vote"
DSPatrick answered DSPatrick commented

Sounds like you'll need help from your organization admins to set it up again.


--please don't forget to Accept as answer if the reply is helpful--




· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I communicated with my organization to reset multi factor authentication for my account. Thus, I will be able to add my account in the new device.

0 Votes 0 ·

Good news.


0 Votes 0 ·
DerrickChai-3966 avatar image
0 Votes"
DerrickChai-3966 answered Peppe-8859 published

What if the ONLY admin account was accidentally deleted in Microsoft Authenticator App, and don't have any backup?

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

In that case you can contact office 365 support and they will recover the account for you after the global admin verification

0 Votes 0 ·