Hi, I have single app mode setup for my iPads enrollment. Everything worked fine for the last year. Today my users are not able to pass trough "Guided Access app unavilable..."screen. Seems that automatic download of Company Portal does not work. I saw post on reddit that someone has this problem as well. https://www.reddit.com/r/Intune/comments/lbmcbj/single_app_mode_takes_hours/ Any suggestions?
It's probably related to incident below. However MS claims it's fixed now.
Incident ID:
IT237315
User Impact:
Users were unable to enroll iOS devices and Windows AutoPilot devices as portal.manage.microsoft.com was inaccessible.
We were having this same issue this morning. I am trying to find a record of the incident you listed but cannot find it anywhere. Could you help point me in the right direction to find this.
@Pawels1212 Thanks for posting in our Q&A.
For this issue, I have done a lot of research. In our official articles, I find the same error message. We can read the following article as a reference. We can try the resolution to fix the problem.
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-device-enrollment-in-intune#users-iosipados-device-is-stuck-on-an-enrollment-screen-for-more-than-10-minutes
Hope the above information will help.
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
@Pawels1212 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.
@Pawels1212 Have this issue solved? if you have anything unclear, feel free to let us know.
Thanks and have a nice day.
3 people are following this question.
