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TraceyEdwards-3752 avatar image
2 Votes"
TraceyEdwards-3752 asked RobertR-3057 answered

Microsoft Teams - Status issues not updating or displaying the correct status of a user

My company uses Microsoft Teams for chats, video calls, meetings, etc. The users status doesn't always update and stay updated for the status you pick. It may show correct for your viewing but not your team members. At times it doesn't hold my status on my end. It auto-changes status, for example, it may say I am away but I am really available. I didn't select away as my status. I change to available but it still shows away to my team members. Is this a known issue? How can it be resolved? It is causing communication issues for my company and our work flow.

office-teams-windows-itpro
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I have found with people who have had this issue, removing Outlook profile and re-adding it has resolved this issue on at least 2 occasions I have come across it, if this helps.

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As a side note, why did Microsoft trash people's histories, points and reputation in this forum? I logged in with my MSDN @live.com account and Microsoft created a new account for me here named: "ShawnEary-4718". Why couldn't Microsoft have used my regular MSDN Id or my GitHub or StackOverflow identities...

I'm getting tired of Microsoft suppressing user feedback and minimizing their customers' concerns. Attitudes like this only drive people back to the GNU\Linux crowd. Even though Richard Stallman is likely still an atheist, I don't ever remember him treating any of his users this way...

BTW: I do not condone the GNU\Linux naming convention of using the term "daemon" for background drivers.

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered TraceyEdwards-3752 commented

Hi @TraceyEdwards-3752,

Does this issue persist all the time?

In this case, please try to “Reset status” in Teams profile settings. Also, you can try to set the status manually and the status duration time.

63703-3.png

In addition, please make sure the client is the newest version.


If the response is helpful, please click "Accept Answer" and upvote it.

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Thank you for this information. This does happen all the time. I did the reset and uninstall and install as you suggested. I had my teams status set as Available. I was not in teams but I was at my desk working. After 45 mins, it switched to away. Sometimes it doesn't take 45 mins to switch it takes 5. I am not away, I am at my desk working. My boss thinks I am away and not working and I am. I need if I set it to Available for it to remain Available until I am in a call or change it manually. Any help is appreciated.

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Hi @TraceyEdwards-3752

You can try to follow this picture's instruction to see if it works for you.

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I have tried this before but will try again. Any more suggestions is greatly welcomed.

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Hi @TraceyEdwards-2670

In addition, I also interested if this issue is reproduced on Teams web client.

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Thank you for this suggestion. Yes same issue is on the TEAMS web client as well. Thanks!

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25228673 avatar image
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25228673 answered TraceyEdwards-2670 commented

Hi, @TraceyEdwards-2670,
Maybe you could check this setting In Teams as well, your Outlook might be interfering with the availability according to the calendar.

Teams could be set as the default conversation app in Outlook
In Teams, click on your User Account Icon, Click Settings. Un check the "Register Teams as the chat app for Office" checkbox. Restart Outlook, or machine if needed.


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Thank you! I checked this setting and mine was not checked. Keep the suggestions coming.

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ChristopherWeston-9935 avatar image
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ChristopherWeston-9935 answered ChristopherWeston-9935 edited

I have found with people who have had this issue, removing Outlook profile and re-adding it has resolved this issue on at least 2 occasions I have come across it, if this helps.

To remove an outlook profile, Close Outlook then click on the Windows start menu > Search control panel > view under small or large icons and find 'Mail' 91099-image.png



Click on Show Profiles, default just says Outlook, click remove, then apply, then OK.
Open Outlook and enter a profile name Outlook is ok to enter here, and restart machine or Teams and re-start/launch and then it should be ok again.





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BretonDanny-6218 avatar image
1 Vote"
BretonDanny-6218 answered

Same issue here. We are using Teams on Ubuntu 20.04 and status stop updating almost every time a meeting ends or when it switches to away during inactivity periods. Reset Status sometimes work but most of the time I need to restart Teams.

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DavideGaratti-2067 avatar image
2 Votes"
DavideGaratti-2067 answered DavideGaratti-2067 commented

We are using Teams (version 1.4.00.26453) on Ubuntu 18.04.6 LTS And we have the same problems,
it is very difficult to manage because after a few meetings you are no longer in the right state, with all the consequences for colleagues .

in the previous version this problem was not present.
Thanks

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We updated teams to version 1.5.00.10453 on Ubuntu 18.04.6 LTS
but issue is still present please provide a fix for this issue that it is a very annoying problem
thanks a lot

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RobertR-3057 avatar image
1 Vote"
RobertR-3057 answered

This solution seems to work if you have the Teams app on your phone. Log out of Teams on your computer, change the status on your phone, log back in to Teams on your computer, and it should be be fixed.

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